|  | | Click here to order now | Listed as #1 of top 50 business videos Successful Meeting Magazine 2-96. It's training that uses humorous vignettes to deliver its disability awareness message. With over 53 Million Americans having a disability, Large corporations as well as small companies use this outstanding video to train employees, improve customer service and avoid losing talented employees due to ignorance or awkwardness. | |
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| | | Click here to order now | In this program you'll learn the skills you need to create teams that are efficient and effective. You'll discover the nine essential traits a team must have to function at its peak. And, you'll find out how to keep your team motivated, on track and moving. | |
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| | | Click here to order now | This a story of a man who goes out after work with some co-workers and has been drinking. He decides to drive home anyway. See how his decision have spiraled out of control. Includes interviews with his co-workers, his wife and the victims friends and family. | |
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| | | Click here to order now | A.C.E will help employees learn how to address and resolve stressful workplace problems by following the three easy steps of the A.C.E Model. This model can be used for manager to employee, co-worker to co-worker, or even on your own. This set of logical and intuitive steps that enable participants to coach employee in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction. | |
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| | | Click here to order now | This program is comprised of three one-hour modules or TrainingBytes each focusing on one aspect of achieving communication excellence. These "bytes" are designed to increase participants' ability to listen and communicate effectively and to give and receive feedback. The three TrainingBytes included in this program are:
1. Listen Up! Listening for Effectiveness;
2. Speak Up! Communicating for Excellence;
3. So, How Am I Doing? Giving and Receiving Feedback. | |
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| | | Click here to order now | Shows practical techniques required for ADA compliance. Employs clear, easy-to-follow demonstrations of using a motor coach lift to board a wheelchair passenger, providing mobility assistance for passengers transferring on or off and assisting a passengers from wheelchairs to seats. Emphasizes emergency evacuation of disabled passengers. Winner—2002 Telly Award | |
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| | | Click here to order now | Offers practical techniques for assisting wheelchair passengers, persons with limited mobility, blind or visually impaired individuals, hearing impaired people, those with psychiatric or developmental disabilities and passengers with medical disorders, such as epilepsy and Alzheimer’s disease. Discusses ADA requirements pertaining to service animals as well as for lifts, wheelchairs and portable breathing equipment. Information from experienced specialists at the Houston Center for Independent Living helps drivers gain the knowledge, skills and attitudes necessary to serve passengers with special needs. An ideal companion module for “Going the Extra Mile.” Winner—2002 Tally Award | |
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| | | Click here to order now | Identifies techniques to minimize backing accidents—the most preventable type of accident. Focuses on ways to avoid backing if at all possible. Includes details on communicating with horns, back-up warning devices and flashers. Emphatically stresses the driver’s responsibility in making sure the area behind the vehicle is clear before backing. Offers helpful tips to avoid backing accidents, such as using spotters or physically measuring distances prior to backing. Winner—2002 Telly Award | |
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| | | Click here to order now | FINALLY, a positive way to deal with negative people whether it's a co-worker, customer, or even a boss! BAD APPLES is a training program that helps supervisors, employees, and manager learn how to:
- Access a challenging situation and determine an appropriate strategy
- Utilize a five step process for dealing with difficult people
- Regain a positive attitude about the other person or situation
- Manage conflict with confidence, resulting in a positive outcome.
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| | | Click here to order now | Covers ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone.
Skills include:
• answering a business call
• the proper way to place callers on hold
• avoiding excuses
• monogramming each call
• getting callers back on track
• eliminating mouth noises
• and so much more
This program is perfect for entry level staff and a great reminder for more experienced employees. | |
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| | | Click here to order now | Before you Turn the Key in any vehicle there are many details you need to consider in keeping yourself, your passengers and others around you safe.
- Includes Booklet with Quiz and Answer Key
- Rearview and Sideview Mirrors
- Safety Belts
- Air Bags
- Blind Spots
- Seat and Headrest Adjustments
- Checking your vehicle before you drive
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| | | Click here to order now | This two disc program delivers high-impact training in three important areas: Ethics & Compliance - Personal Performance - Leadership Development. | |
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| | | Click here to order now | Hazards that lurk in your workplace are so small, hundreds of thousands could gather on the head of a pin. They're called bloodborne pathogens, or BBPs-microorganisms in your blood that can cause diseases like hepatitis B, hepatitis C, and human immunodeficiency virus or HIV. Anyone can get infected and you can't tell for sure who's carrying a bloodborne pathogen. People can carry these virus for years while looking and feeling healthy. We'll explain how you can keep that from happening.
- Includes Handbook with Quiz and Answer Key
- A series of short films
- Traning Session Overview
- Quiz and Answer Key
- Traning Points and Power Points
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| | | Click here to order now | This training package is designed to define and foster the building rural transit quality service. Transit systems can then translate their internal quality service goals and programs into outreach activities that elicit positive customer and general public responses. Personnel in both administration and operations can be trained about the impact of their decisions and actions on customers and their community. | |
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| | | Click here to order now | This program features eight thought-provoking vignettes. Each vignette is designed to challenge your team to brainstorm solutions to the performance issues portrayed. | |
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| | | Click here to order now | Great coaches inspire great achievement, expect sacrifice, demand excellence, inspire victory, and garner respect. Now you can use the same proven management techniques perfected by the most successful men and women in coaching to inspire, motivate, and create winners! This seminar gives you the essential coaching skills to immediately improve your day-to-day and long-term performance as a manager. You’ll learn how to be demanding of those you lead – but do it the right way. Make loyalty and commitment part of your team’s culture. The benefits of coaching you’ll find in this seminar will change your life as a manager forever. | |
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| | | Click here to order now | The Coaching the Van Driver III course is intended to refresh and upgrade defensive driving skills for van drivers. The training video will be shown in segments during the course. This course focuses on identifying ways to avoid collisions and near-misses. | |
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| | | Click here to order now | Frontline transit employees are constantly interacting with customers, the riders on your buses and vans and drivers, dispatching and other transit employees whose duties involve serving and assisting customers must understand the importance of having each and every interaction be a positive one. Every transit employee needs to realize how customers come to form an opinion of their organization, to know what constitutes excellent customer service, and to be aware of the unique needs and expectations of different riders. | |
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| | | Click here to order now | Effective listening skills and questioning techniques are key to delivering top notch customer service. Equip your employees with the tools they need to determine exactly what your customers are requesting.
This dynamic program is perfect for Administrative Staff, Support, Customer Service, and all employees who interact with callers. Includes six steps to becoming a more effective listener on the telephone. Also identifies six effective questioning techniques, plus how and when to use them. | |
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| | | Click here to order now | This video is designed to make safety awareness an integral part of everyday driving and discusses different ways a driver can be distracted easily. Transit Version | |
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| | | Click here to order now | Driven to Distraction is a program developed to raise the awareness of the distractions we face each and every day in our vehicles. This program follows two fictional character in the events leading up to a crash - a fatal crash, for both drivers, that could have been avoided had they been focused on driving.
- Handbook Included with Quiz and Answer Key
- A series of short films
- Traning Sesson Overview
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| | | Click here to order now | Eating, drinking, operating a cell phone, PDA and navigation devices. These are all potentially dangerous activities. The explosion of vehicle electronics and "dashboard driving" makes concentrating on driving more difficult than ever before. Even if you are not distracted, chances are a driver near you is. Every driver needs to be prepared for the mistakes that may happen when driving focus becomes blurred by distractions. "Driving Distractions "Are You Playing With A Full Deck" makes drivers more aware of the danger of distracted driving. | |
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| | | Click here to order now | How transit drivers respond to emergencies can have a direct impact on the health and safety of passengers and the general public. It is vital that transit staff have the proper training to respond to incidents and accidents, problem passengers, acts of nature, and other potential emergencies.
The Emergency Procedures for Rural Transit Drivers module contains a Learner's Guide, a Self-paced eLearning Course Disc, an Instructor's Guide, and a disc with videos and a trainer's PowerPoint presentation. | |
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| | | Click here to order now | Has someone on your staff ever had a bad day and mistreated a co-worker? Or worse yet, barked at one of your customers??? We call it “Emotional Leakage” and its costing organizations millions in lost sales and wasted goodwill.
Updated version of this popular program. Observing “Emotional Leakage” from a third party point of view helps your employees realize how unfair this treatment is. This humorous, fast-paced program offers universal applications. | |
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| | | Click here to order now | Aggressive driving is one of the greatest threats to driver safety. If you follow the recommendations of this handbook, you will be at far less risk of finding yourself a either a perpetrator or a victim in these unnecessary and costly events. Remember, the only way to "win" from behind the wheel is to take care of yourself and the others drivers around you.
- Handbook Includes Quiz and Answer Key
- A series of short films
- Training points and resource material
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| | | Click here to order now | 70% of business calls don't reach their intended party on the first attempt. When that happens, more often than not, you'll reach voice mail. Ever felt trapped by voice mail? This humorous program covers the essentials of how to be more effective when you use voice mail. The first segment deals with the benefits of using voice mail. The second segment models effective greetings to leave on your voice mail box. The third segment addresses leaving effective messages when you reach the voice mail system of others. Bonus tips and techniques plus a fun sub-plot make this video a winner. | |
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| | | Click here to order now | The value of offering great customer service isn’t up for debate. But what about internal customers… our co-workers? Employees either serve customers directly or they serve someone who does. It’s critical for superior service to begin within the walls of your organization. This program illustrates the six essential elements for improving internal customer service and helps employees realize we are customers to each other. | |
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| | | Click here to order now | This course is designed to improve the skills of dispatchers or other rural transit staff members who may work as dispatchers. While the job responsibilities of a dispatcher may vary from one transit system to another, this training package focuses particularly on the dispatcher’s role as a coordinator for the transit system, a communicator with the public and drivers, and a record keeper. This course may be used to train one person or in a classroom setting to instruct several people. There is no set time limit for the training. It may take you between 3-6 hours to complete. | |
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| | | Click here to order now | How to Lead Effective Meetings is designed to build confidence and competence in anyone who leads any type of meeting-from formal presentations to informal working sessions. By focusing on the roles, responsibilities, knowledge, and skills of an effective facilitator, participants will learn how to increase the value and outcome of meetings, yielding wise decisions and actions for the organization. | |
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| | | Click here to order now | How to Lead Effective Training builds the confidence, poise, knowledge, and skills demonstrated by facilitators who are exceptionally competent. Participants will learn how to generate quality discussions, make smooth transitions between activities, and manage disruptive behaviors. Organizations will benefit by having facilitators who increase the value of their training sessions, thus building the skills of associates. | |
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| | | Click here to order now | A truly innovative program that presents interconnected principles that everyone can tailor to their own life and work. Using our very own Pike Place Fish in Seattle’s vision to transform its employees, you will find this a refreshing approach to a new way of life. The language of FISH!: Play, Make Their Day, Be There, and Choose Your Attitude, helps us get to what matters. | |
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| | | Click here to order now | The Telephone Doctor® has collected comments from various radio and TV appearances and culled out the five most frustrating phrases to which the public objects. Whether it's a telephone conversation or a face-to-face situation, this dynamic video offers the cures to help eliminate these turn-offs. If employees are using even one of these phrases, this program will pay for itself quickly. | |
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| | | Click here to order now | Demonstrates ways to improve performance management and explains the difference between training, coaching, and counseling. Effectively illustrates a variety of customer service related coaching situations. This program will assist in developing the coaching skills of managers, supervisors, team leaders and coworkers within your organization. A must-have training tool! | |
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| | | Click here to order now | Viewers will learn the skills of non-visual communication, understanding and being understood. The program explains how words, voice, tone, and the listener’s imagination create an instant image for the caller. Second half of this program applies these ideas with a concept known as "Business Friendly"™ "Business Friendly"™ is the middle ground between being too cold and impersonal and the other extreme of being too familiar. | |
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| | | Click here to order now | This program will enable your employees and managers to identify defining characteristics of the four generations of the workforce, recognize issues and situations that may be influenced by generational differences, apply practical tips for working successfully in a multigenerational workplace and will also enable them to use the M.E.E.T. model to communicate effectively and maintain a respect-filled workplace. | |
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| | | Click here to order now | Get the Whole Picture uses a Probing Styles Assessment Tool designed by Dr. Paul Green to help each participant create their own learning objectives based on their personal interviewing style and tendencies. Dr. Green then introduces simulation examples (through video) that allow participants to explore and practice five probing strategies. | |
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| | | Click here to order now | Shows practical techniques required for ADA compliance. Employees clear, easy-to-follow demonstrations of using a motorcoafch lift to board a wheelchair passenger, providing mobility assistance for passengers transferring on or off and assisting passengers from wheelchair to their seats. Emphasizes emergencey evacuation of disabled passengers. Winner -2002 Telly Award. | |
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| | | Click here to order now | NTI’s Harassment Prevention for Transit Employees and Supervisors courses are designed to assist transit employees in maintaining a safe and respectful work environment by recognizing and responding to potential harassment issues. | |
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| | | Click here to order now | Have A Nice Day teaches operators skills and techniques for maintaining a safe environment on their buses. it encourages operators to focus on what they can do to help ensure that they have a nice day every day.
Operators will learn how to: Reduce the risk of being attacked, Keep problem situations from escalating, Defend against attack, Understanding the legal definition of an assault", Accurately report an incident to police. | |
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| | | Click here to order now | This animated tape includes short vignettes to the real world workplace issues in a humorous lighthearted way. Complement your next staff meeting, business presentation or training session on the following topics.
Email Communication
Customer Diversity
Valuing Learning Opportunities
Diversity in the Workplace
Avoiding Touchy Topics
Reducing Careless Errors
Ethics in the Workplace
Sexual Harassment
Office Cell Phone Use
Safety in the Office
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| | | Click here to order now | Very few Americans can claim themselves as natives. Most of us trace our roots back to immigrant grandparents and great-grandparents – people who came from all over the globe in search of a better life. Our country’s success is due in large part to its great ethnic diversity.
More and more today there seems to be an intolerant attitude toward the newcomers in our country whose English is hard to understand.
Citizens from Mexico, Russia, Vietnam, etc. deserve the same high level of customer service as any other customer. This program will help raise awareness towards this issue. | |
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| | | Click here to order now | How to Organize and Maintain Files and Records is your resource to creating the perfect system for storing and retrieving your most valuable asset: your information. Replace your old system with the one that fits your needs.
In this video, you'll learn all about: Problems of inefficient filing systems, Coordinating your computers and paperwork, Auditing the current system, Four steps to planning an effective records-management system, Three powerful time-tested systems for organizing your files, Implementing of a new system, Training for use of the system, and much more. | |
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| | | Click here to order now | This program is comprised of three one-hour modules or TrainingBytes each focusing on one aspect of increasing emotional intelligence. These "bytes" are designed to increase participants' ability to manage emotions at work, choose to be positive, and keep things in perspective. The three TrainingBytes included in this program are: 1. Stay in Control: Managing your Emotions at Work; 2. Half Full or Half Empty? Choosing to be Positive; 3. Big Picture: Keeping Things in Perspective. | |
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| | | Click here to order now | Identifies one of the most hazardous areas in commercial driving—intersections. Instructs drivers on defensive techniques and maneuvers to reduce the risk of intersection accidents, damage to parked vehicles or road signs and pedestrian injuries. Discusses preparation for upcoming intersections, responding to traffic signals, making proper turns, safely positioning a motor coach for transferring passengers, maintaining awareness of pedestrians, driver blind spots, recognizing potential problem behaviors of other drivers. Winner—2002 Telly Award | |
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| | | Click here to order now | We all recognize that preventative maintenance can save money and improve efficiency. But having said that, how do you achieve it. The video approaches the subject with a visually and thoughtfully stimulating wizard who changes to fit the situation as he presents the "Ten Golden Rules of Preventative Maintenance." The workbook expands on the basic tenants with examples and exercises to be conducted by a facilitator or worked through individually. | |
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| | | Click here to order now | No one enjoys receiving a barrage of complaints from unhappy customers, but for many people it’s a routine part of their day. In the customer service field it sometimes “comes with the territory.”
This updated video reveals tips and ideas on how to handle the irate, angry, rude, and sometimes abrasive caller.
Included is the Telephone Doctor® ASAP technique plus why it’s not a good idea to make excuses and what to do if a customer starts swearing.
This video is intended for anyone who handles complaint calls and contains practical and common sense methods to show the caller you’re on their side and you’re there to help. | |
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| | | Click here to order now | Diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization. This new program teaches a practical, proven tool that can be used to build cultural competence – the F.A.I.R. Approach!
Just Be F.A.I.R. is a complete diversity awareness program designed to help employees understand what diversity really is and when it matters most in the workplace.
This program introduces the F.A.I.R. Approach as a practical way to improve an organization’s cultural competency. This approach can be used as a tool to build more positive, productive relationships at work that will help employees make better decisions that impact the overall productivity of the organization.
Just Be F.A.I.R. consists of two videos that can be implemented individually or together for a truly comprehensive program. | |
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| | | Click here to order now | This program is designed to help managers recognize the common pitfalls regarding recruiting and hiring as well as actions they can take to keep themselves and their organizations on the right track and out of court. | |
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| | | Click here to order now | In today's workplace, we cannot "check who we are at the door;" however, we can learn to explore, acknowledge, and respect our differences . . . and indeed take advantage of those differences to produce greater productivity and success. This video teaches your employees how to recognize and respond to any situation professionally and with respect. The program leaves participants with an easy-to-grasp, four step model to foster greater understanding and communication within your organization. | |
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| | | Click here to order now | This separate, yet companion video to We Need to M.E.E.T. helps managers learn how to properly enforce their zero tolerance policies with respect by gathering all the facts to recognize and correct zero tolerance situations and stop unacceptable behavior. | |
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| | | Click here to order now | Trains drivers in practical techniques to manage confrontational situations, ranging from minor disruptions to hijacking. Provides a system for determining the seriousness of a situation and taking appropriate action. Includes dramatized scenarios and response guidelines for dealing with disruptive behavior, such as horseplay or loud arguments, physical confrontations, such as fistfights, aggressive driving and road rage, robbery and hijacking. Winner—2002 Telly Award | |
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| | | Click here to order now | This program is comprised of three one-hour modules or TrainingBytes each focusing on one aspect of managing productivity. These "bytes" are designed to increase participants' ability to plan and organize, effectively manage priorities, and work with others to achieve results. The three TrainingBytes included in this program are: 1. Have A Plan. Work the Plan: Planning and Organizing for Results; 2. What Should I Do First? Effectively Manage Priorities; 3. It Takes A Team! Working with Others to Achieve Results. | |
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| | | Click here to order now | This program features eight thought-provoking vignettes. Each vignette is designed to challenge your team to brainstorm solutions to the performance issues portrayed. | |
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| | | Click here to order now | Nellie is a True Story about John "Nellie" Nelson. At a small college in the Pacific Northwest a man struggles to get out of bed every morning and because he does, the lives of hundreds of young men and women have been changed forever. The sacrifices he makes to serve a young group of football players is an emotionally charged story of commitment, acceptance, diversity and ultimately the community of love that has grown up around one man. Once you've seen Nellie - You'll never forget him. | |
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| | | Click here to order now | Teaches commercial vehicle drivers the information and skills necessary to avoid becoming targets of terrorism or other security incidents. Communicates how to recognize suspicious situations, as well as credible threats, and how to respond appropriately to threatening incidents, including robbery, hijacking and potential exposure to chemical, biological or radioactive agents. | |
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| | | Click here to order now | • You are a key person
• How people judge you
• Gender does play a role
• Handling upset customers
• Exceeding customers' expectations
• How customers perceive the things you do
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| | | Click here to order now | • Defining boundaries
• You are the conductor
• The three learning styles
• Proactive versus reactive leadership
• Removing barriers for employees
• People don't fail as much as systems do
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| | | Click here to order now | Trains drivers to reduce sideswipe accidents and unnecessary lane changes. Highlights the importance of proper lookout and space management for moving from one lane to another when passing or changing lanes. Features safety training for passing on dangerous two-lane roadways, communicating with turn signals and handling special conditions, such as lane merging. Winner—2002 Telly Award | |
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| | | Click here to order now | Teaches drivers to identify behavioral problems and react safely to reduce and, hopefully, eliminate pedestrian accidents. Uses pedestrian behaviors, such as jaywalking, walking against red lights and moving into driver blind spots, to teach drivers to recognize hazards and react safely. Features special situations involving children at play, elderly persons and disabled persons. Highlights the importance of maintaining a diligent lookout in urban areas, rural settings and on the open highway. Winner—2002 Telly Award | |
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| | | Click here to order now | Making the leap from Peer to Boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities.
Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” a new video training program “Peer Today, Boss Tomorrow” presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role. | |
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| | | Click here to order now | This training video is designed to help drivers and other personnel who deal directly with the public recognize, avert, and control disruptive behaviors. By applying the principles featured, drivers can make professional choices that communicate with the problem passenger without letting a situation get out of hand and jeopardizing the safe transport of others. | |
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| | | Click here to order now | This Two disc program deliver high-impact training in three important areas. Ethics & Compliance, Personal Performance, and Leadership Development. | |
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| | | Click here to order now | The series is comprised of three videos addressing three themes. Each DVD is 14-18 minutes in length and contains three central themes: 1) Leadership: knowing Your Values and Living Them, 2) Hiring, Training and Keeping the Best People, and 3) Effective and Efficient Operations. | |
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| | | Click here to order now | This video training package is designed primarily for rural transit drivers who are at the forefront of implementation of ADA requirements. The training focuses on the driver's responsibility for learning safe and courteous responses when serving people with disabilities. This program will teach your driver's the basic terms and requirements of the ADA, practice using proper procedures for interacting with passengers that have disabilities, and find out about other resources available to assist you in achieving full compliance with the ADA. | |
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| | | Click here to order now | Schedules and dispatchers play a vital role in rural transportation: interacting with customers, drivers, and co-workers, and reflecting the company values to the public. The training Package for Scheduling and Dispatching in rural transit Agencies identifies the core competencies needed to be a successful rural transit system scheduler or dispatcher, and provides practical knowledge and skills to enhance job performance. The training consists of seven modules, each focusing on a specific topic. | |
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| | | Click here to order now | The Seasons in the Sun training DVD highlights a number of scenarios that remind municipal bus drivers to anticipate potential dangers. Clearance areas are decreased, and bikers and pedestrians often ignore signs putting themselves in great danger. Runners, rollerbladers, bicyclists, kids playing ball games, etc. all create potential dangers when driving a municipal transit bus. | |
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| | | Click here to order now | Any person that conducts business on the telephone for any organization plays a critical role in the organization's success. Given the importance of that function, this course has one goal to improve the performance of your organization by employees focusing on the principal elements of customer service communication and by providing a framework for excellence. In support of this goal, participants who successfully completed this course will have demonstrated, through written and/or verbal exercises, the ability to:
- Includes Leader's Guide
- Apply the individual tips and techniques to their specific work situation.
- List at least one communication tip or technique for each letter of the alphabet.
- State the importance of attitude and creativity in providing high quality customer service.
- Recall the recommended techniques for communicating warmth and friendliness to customers.
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| | | Click here to order now | This program helps viewers gain awareness that a great attitude isn't something that magically happens. Rather, it's an active choice which people make in advance about how they are going to deal with life's events. This program's seven key points and review quotes after each segment will set the stage for better attitudes around your workplace.
- Includes Leader's Guide
- Choose your Attitude in Advance
- Visualize Success
- Resist Negative Influences
- Be a What Ever it Takes Person
- Be Grateful for what you Have
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| | | Click here to order now | There's the Baseball Hall of Fame in Cooperstown, New York, and the Football Hall of Fame in Canton, Ohio. Now, welcome to the Telephone Doctor®'s Hall of Shame.
Included in the Hall of Shame are those people who originated customer service blunders that plague the world. Meet the men and women who are responsible for poor customer service treatment both on the phone and in person.
Guaranteed to help fight mediocrity in the workplace | |
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| | | Click here to order now | Driving a bus in wintery weather is challenging, hazardous, and down-right dangerous, presenting different demands than any other time of the year.
This program is intended to help drivers avoid accidents, reminding drivers of situations where extra caution is needed due to the weather. | |
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| | | Click here to order now | Another great program from the SMART - START meeting opener series. This meeting opener uses inspiring quotes from Christopher Reeves and historical figures like Benjamin Franklin wrapped around music. Visual images and graphics to energize your audience about attitudes and the effects they have on relationships and companies. This program can open or close any meeting or session and leave a lasting positive impression on your audience. This program will stimulate group discussions, a positive attitude about other people, a positive attitude about oneself, a new outlook on how attitudes affect performance, and a new understanding how attitudes impact others. | |
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| | | Click here to order now | An insightful program that offers encouraging advise for new managers and supervisors on accepting their new role, establishing clear boundaries, communicating, and taking action. | |
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| | | Click here to order now | This DVD covers 27 career developments 1) Advanced Writing Skills, 2) Anger management-Understanding Anger, 3) Budget and Managing Money, 4) Communication Strategies. 5) Conducting Effective performance Reviews, 6) Conflict Resolution-Dealing with difficult People, 7) Customer Service Training-Critical Elements of Customer Service, 8) Delegation-The Art of delegating Effectively, 9) Facilitation Skills-Becoming a Great Trainer, 10) Hiring Smart-Behavioral Interviewing Techniques, 11) Leadership training-Becoming Leadership Material, 12) Management Skills for the Administrative Assistant, 13) Marketing and Sales, 14) Motivating Training-Motivating your Workforce, 15) Negotiating for Results, 16) Orientation Handbook- getting Employees off to a Good Start, 17) Project Management Training-Understanding Project Management, 18) Sales-Prospecting for Leads like a Pro, 19) Sales Training- Selling Smarter, 20) Supervisor Training- The ABC's of Supervising Others, 21) Team Building-Developing High Performance teams, 22) Telemarketing-Using the telephone as a Sales Tool, 23) The Minute Taker's Workshop, 24) The Professional Supervisor, 25) Time Management-Get organized for Peak Performance, 26) Train the Trainer-The Potential Trainer, 27) Writing Reports and Proposals. | |
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| | | Click here to order now | This DVD covers 14 career developments 1) Advanced Writing Skills, 2) Business Etiquettes Gaining That Extra Edge, 3) Communication Strategies, 4) Customer Service Training Critical Elements of Customer Service, 5) Public Speaking- Speaking Under Pressure, 6) SpeakEasy- Conquering your Fear of Speaking Public, 7) Time Management- Get Organized for Peak Performance, 8) Building your Self-Esteem and Assertiveness Skills, 9) Business Writing that Works, 10) Conflict resolution dealing with Difficult People, 11) Public Speaking-Presentation Survival School, 12) Skills for the Administrative Assistant, 13) The Minute Takers Workshop, 14) Writing Reports and Proposals. | |
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| | | Click here to order now | A vital element in any safety training, proper space management minimizes the most frequent and severe type of motor vehicle accident—the rear-end collision. Defines safe and proper following distances in detail, based on vehicle size and speed. Discusses how adverse weather conditions affect surface and visibility conditions and how following distances are influenced. Stresses the importance of managing side-to-side space and establishing a cushion of space for possible emergency maneuvers. Maintaining proper space cushions is also presented during lane changes, moving to and from ramps and between stopped vehicles. Special attention is placed on responding to vehicles following too closely. Assists in developing fundamental safe driving behavior during changing road conditions and details how to avoid situations leading to hard braking and abrupt turns. Winner—2002 Telly Award | |
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| | | Click here to order now | Start People Sense is a completely new multiple choice video based test of people skills from the designer of the original Seattle Metro Video Test. The subject matter includes customer relations, relations with supervisors and co-workers, and working with a diverse customer base including teenagers and paratransit customers. "Start People Sense" can help you identify promising candidates who: Have a good sense for customer satisfaction: are willing to make polite request but who are not overly aggressive or unnecessarily controlling : can make good common sense decisions that take into account customer needs, time pressures, policy requirements and safety: seek self improvement and who show respect for co-workers. | |
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| | | Click here to order now | This training video touches on a range of topics, from steering wheel use, seating position and road awareness to no-zones, driving on wet surfaces, highway safety and handling emergencies. It also brushes up drivers' know-how on threshold braking, hydroplaning, median crossing, city-versus-rural driving, and intersection safety.
Street Smarts explores what for some may be "tiresome" rules and safety tips, but the program is specifically geared to drivers who may dismiss driving basics with an "I already know that, so why bother" attitude. Street Smarts shakes them out of their dangerously misleading complacency and gets them to see driving from the point of view of a novice thus heightening safety awareness. | |
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| | | Click here to order now | This face-paced video presentatin on the key aspects of system security for transit employees. It will increase the viewer's awareness of waht to look for and what to do regarding suspicious activity, pacakges, devices and substances . The practives put forth will not only help a transit system "harden the target" relative to terrorism, but will also improve overall secruity helping to reduce all levels of crime. | |
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| | | Click here to order now | It’s the little things that you remember – and sometimes, it’s the little things that you forget. Chuck Burman was a career driver, a loyal employee, a devoted friend, and a good dad. Chuck knew all the rules and regulations. He was a good driver…then, one day, something happened, and Chuck’s life would never be the same. SPS Enterprises, Inc. presents a very special short film; The Big Suitcase. An emotional and stirring cautionary tale about safety and the profound and tragic results of letting down your guard while you’re behind the wheel. The Big Suitcase is an unforgettable parable every commercial vehicle operator should see. It’s about those little things we all take for granted, sometimes with tragic consequences. The bottom line, it’s only a vehicle. You tell it what to do. Drive safely, there’s an awful lot at stake. | |
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| | | Click here to order now | “The Guest” offers managers a vehicle to introduce customer service awareness to their group. The film stars a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know.
The film serves as a discussion starter to not only open the employee’s minds to improving customer service, but also to group brainstorming for effective measures to implement. Remember that treating customers well is simply treating them like guests in a home. Welcome them, use their name, take care of their needs, thank them, and invite them back. | |
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| | | Click here to order now | A fictional version of an all-to-real threat against an average metropolitan transit system. How asking the right questions and following their instincts could ultimately mean the difference between life and death. | |
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| | | Click here to order now | Ideal safety training for new drivers. Defines the higher level of responsibility a professional driver must assume. Emphasizes preventability rather than fault. Includes the basic elements of defensive driving and explains the concept of the driver as a manager of space, vehicle control and people. Underscores the importance of the driver’s role as ambassador for the company, including driving safety, general public safeguards and overall company success. Winner—2002 Telly Award | |
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| | | Click here to order now | The importance of learning and practicing proven service techniques is obvious. Apart from the actual skills and techniques, why is that some people seem like "naturals" when it comes to providing great customer service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service. A terrific awareness building program! | |
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| | | Click here to order now | Improving the way your organization communicates with customers by solving problems and managing their feelings.
In support of this goal, participants who have successfully completed this course will have demonstrated, through written and/or verbal exercises, the ability to:
- Includes Leader's Guide
- Respond Rapidly
- Take Ownership
- Apologize Sincerely
- Solve Problems
- Mange Feelings
- Verify Satisfaction
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| | | Click here to order now | This program provides participants with the skills and knowledge they need in order to effectively conduct a consistent, structured interview process to hire candidates that are the best “fit” with the job requirements and the organizations culture. An organization’s ability to select candidates for both job fit AND culture fit ensures a significant improvement in employee performance, satisfaction, retention and commitment to the job and the organization. | |
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| | | Click here to order now | This interactive disc has been designed to help community transit managers like you to set priorities for safety, security and emergency preparedness based on the availability of resources and he realities for the community you serve. | |
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| | | Click here to order now | This training is designed to familiarize operators with improved body positions and mechanics useful in working with wheelchair passengers. The intent is to provide operators with knowledge and skills that will aid the in reducing or eliminating personal injuries while working with wheelchairs or powered scooters.
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| | | Click here to order now | Instills the importance of pre-trip and post-trip vehicle inspections and emphasizes the value of strict inspection routines. Details technological features of vehicles, such as airbrakes, anti-lock braking systems, steerable tag axles and engine retarders, and how they impact safe driving. Insures that drivers understand safe operation of all vehicle features. Emphasizes how knowledge and correct application can prevent accidents resulting from loss of control or skidding. Educates drivers on maintaining consistent vehicle control and handling. Winner—2002 Telly Award | |
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| | | Click here to order now | This DVD highlights the dangers when making right and left turns. Each type of turn presents its own unique dangers and blind spots, right and left turns are highlighted in seperate segments detailing the do's and dont's of driving a municipal transit bus. | |
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| | | Click here to order now | This video details the heart-breaking effects of alcohol-related accidents. The message is reinforced from the victims and drivers on how alcohol-related crashes effect lives. This is a tough and realistic video detailing the risk and tragedy associated with drinking and driving. | |
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| | | Click here to order now | This learning program will assist organizations that provide passenger transportation services to person with special transportation needs, with developing and maintaining volunteer driver programs. This guide is a tool kit that will help you navigate through the complex requirements imposed by Washington State law and various funding organizations. | |
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| | | Click here to order now | Key aspects of system security for transit employees to increase the viewer's awareness of what to look for and what to do regarding suspicious activity, packages, devices and substance. The practices put forth will not only help a transit system "harden the target" relative to terrorism, but will also improve overall security helping to reduce all levels of crime | |
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| | | Click here to order now | Teaches managers how to recognize, respond to, and resolve day-to-day workplace situations that can rise out of cultural differences. It will help managers know how to promote a respectful and inclusive working environment while maintaining their organization’s laws, policies, and values. | |
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| | | Click here to order now | Have you ever heard a frontline staff member described as “just the switchboard operator” or “just the receptionist”?
Don’t belittle the company ambassador. We’re pleased to present a program designed to meet specific needs of the frontline staff.
How important is the first impression your company makes? Face it- whoever answers the telephone IS the company. The company greeter should be put on a pedestal.
Loaded with fresh tips and suggestions, this “how to” program will immediately improve the performance of staff and make it easy to do business with your organization.
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| | | Click here to order now | The need for guidance to Governing Boards, and the "accountability" of Members, has become more urgent given current fiscal environments. This DVD will cover challenges for Governing Boards, Members and Executive Staff, along with what your Board and Members need to know. DVD comes with PowerPoint Presentation. | |
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