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Problem Passengers/Challenging Situations
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Title
Problem Passengers/Challenging Situations
Description
This training video is designed to help drivers and other personnel who deal directly with the public recognize, avert, and control disruptive behaviors. By applying the principles featured, drivers can make professional choices that communicate with the problem passenger without letting a situation get out of hand and jeopardizing the safe transport of others.
length
25 minutes
Publisher
National RTAP / 800-527-8279
Format
Video Tape
Comments
Workbook included
Publication Date
6/1/2002 12:00 AM
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