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Lending Library : The Service Mentality: A Mind-set for Serving Customers

 
 

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Title

The Service Mentality: A Mind-set for Serving Customers

Description

The importance of learning and practicing proven service techniques is obvious. Apart from the actual skills and techniques, why is that some people seem like "naturals" when it comes to providing great customer service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service. A terrific awareness building program!

length

23 minutes

Publisher

Telephone Doctor / 800-882-9911 / www.telephonedoctor.com

Format

Video Tape

Comments

Leader's Guide
 Participant Manual The Service Mentality
 

Publication Date

1/1/2004 12:00 AM

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