12, 2014 ~ Olympia|
Managers in many organizations have not found an effective way to direct staff action through the written word. Operations manuals—if they exist at all—are likely to be obsolete, incomplete, and nearly impossible to read.
This course was developed to meet such a need. It combines insights gained through 25 years of professional writing, 10 years of teaching writing for businesses and government agencies, and research into the most effective formats for writing direction.
Each participant receives a copy of the book, Writing Policies, Procedures, and Task Outlines. The book includes master copies of planning worksheets that may be photocopied as needed.
After completing this workshop, participants will be able to think through policies, procedures, and task outlines more effectively and to write them in words that make reading easy.
|March 25, 2014 ~ Olympia|
Problems with employees can often be traced back to the hiring process. Many managers have never been trained in the skills of recruiting and interviewing. This workshop gives managers the tools necessary to conduct interviews that get at the skills, knowledge and attitudes desired for their open positions. It provides tools and tips for the recruitment process and aids managers in finding the best candidates for their job openings.
|April 01, 2014 ~ Olympia|
The complexity of today’s workplaces with increased workloads, workgroups from four different generations, and increased demands for exceptional customer service all of which increases the likelihood in the number of occurrences of workplace conflicts. Regardless of whether the conflict is due to individual differences between employees or as a result of organizational change, everyone within the work environment experience some level of discomfort.
Conflict cannot be avoided but it can be managed, however most of us are ill prepared for this emotion. Workshop attendees will learn new strategies for resolving most workplace conflict, how recognize and defuse conflict provoking behavior, and how to hold employees accountable for managing personality clashes.
This daylong workshop is designed in an adult learning format that uses real life scenarios, lecture, and facilitated discussions.
10, 2014 ~ Richland|
The (PASS) Trainer and Driver Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed on-line or by attending a PASS workshop.
The course outline for the three-day trainer certification includes:
Day 1: Trainer Certification
You as a Professional
Customer Service: Who are your Customers; Communication; Stress Management
Americans with Disabilities Act
Service Animals Disability Awareness: Assisting the Visually Impaired; Hidden Disabilities; Stroke; Epilepsy and Seizure Disorders
Day 2: Trainer Certification
Bloodborne Pathogens (Hepatitis A,B,C; HIV, Dialysis)
Lift Operating Procedures (Hands On Training)
Wheelchair and Occupant Securement (Hands On Training)
Emergency and Evacuation Procedures
Driver / Passenger Sexual Improprieties
Driver Certification Examination
Day 3: Trainer Certification and Trainer Recertification
Analyzing Tasks and Setting Objectives
Working with Course Outlines, Lesson Plans and Audio-Visual Aids
Delivering Training both in the Classroom and on the Job
Using Training Tools
Review and Trainer Certification Examination -
07, 2014 ~ Sea-Tac|
This two day conference is intended to attract transit trainers to be participants to see different training programs from our respective transit agencies showcased. There will be 10 workshops during the two days where transit agency trainers will showcase their best training program.
NEW! You will receive a commemorative Trainer's Showcase t-shirt for attending this year's event! Please look for the email confirmation you will be sent to select your size and provide us with your attendance at meals. All meals are included in your registration fee.
13, 2014 ~ Everett|
This course is designed to assist new and veteran front line supervisors to effectively implement their human resource management responsibilities. The fundamentals and regulatory responsibilities of supervision will be addressed, as well as day-to-day operations
18, 2014 ~ Everett|
Participants will receive the necessary information to develop a System Security Plan and implement the program. They will be shown how to use resources to reduce crime and improve customer and employee security. This course provides participants with a uniform format for developing and implementing security policies and procedures through a System Security Plan with crime prevention as the major component. Included are basic security terms, the eight steps in threat and vulnerability identification, and resolution process. The course addresses security in all stages of the system lifecycle, agency policies and procedures, managing special security issues, and various types of transit security staffing.