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Training Events

Verbal SWAT: Strategies With Authority & Tact

May 22, 2015 ~ Lakewood

A training seminar for employees in learning de-escalation skills while not compromising safety! This workshop will be interactive, educational and inspiring while challenging you on poor communication skills you may not even recognize you have. It will bring you a heightened awareness and knowledge in how to de-escalate a confrontational person while recognizing when your safety may be at risk and will leave you wanting to test your new skills! You will learn verbal self-management tools, understand both verbal and non-verbal communication cues and how they might be signaling that violence is about to occur, learn the A, B, C's of emotional control, engage in Proactive Pre-Interview Calming Strategies (PICS)and much more!

Developing and Managing RFP's/RFQ's

June 03, 2015 ~ Olympia

Use of a Request for Proposals (RFPs) and Request for Qualifications (RFQs) requires a different mindset and skills than managing an invitation to bid, where selection is based solely upon price. Join Mike Purdy in this one day class that will provide an overview of the process, requirements, strategies, risks, and tools to use in successfully developing and managing the selection of consultants, service providers, and vendors through an RFP and RFQ. In addition to covering the selection process, we will discuss the differences between RFPs and RFQs, examine specific Federal Transit Administration (FTA) requirements, and consider strategies and tools to manage the negotiation and contracting process. We will examine how to ensure your agency ends up selecting the right firm for each procurement that will result in the best value for your agency and the public.

TSI Transit Supervisor Certification Course

July 27- 31, 2015 ~ Spokane

This course is designed to assist new and veteran front line supervisors to effectively implement their human resource management responsibilities. The fundamentals and regulatory responsibilities of supervision will be addressed, as well as day-to-day operations. Course Elements • Fundamentals of supervision • Communication • Delegation • Performance evaluations • Customer service • Ethics in the workplace • Americans with Disabilities Act • Equal Employment Opportunity • Family Medical Leave Act • Prevention of sexual harassment • Reasonable suspicion • Scheduling and dispatch • Emergency management • Vehicle troubleshooting • Discipline and grievance procedures • Tabletop exercises • Pretest, quiz, final exam

Writing Reports in Plain Talk

August 11, 2015 ~ Olympia

This one-day course will cover the seven principles and seven guidelines of Plain Talk as it applies to writing reports, instructions, announcements, publications, and other documents After this class, you'll be able to write and design your documents for easy use and customer understanding. Writing Reports in Plain Talk empowers transit organizations to excel at what they do best–serve people. COURSE OUTLINE: • Understand customer needs. • Use simple language. • Include only important information. • Keep sentences and paragraphs short. • Editing for Proper Word Choices and Punctuation Usage. • Use active sentences. • Use key personal pronouns such as "we" and "you." • Design clear pages.

Passenger Service and Safety (PASS) Trainer Certification

August 12- 14, 2015 ~ Olympia

The (PASS) Trainer and Driver Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed on-line or by attending a PASS workshop. The course outline for the three-day trainer certification includes: Day 1: Trainer Certification Introduction You as a Professional Customer Service: Who are your Customers; Communication; Stress Management Americans with Disabilities Act Service Animals Disability Awareness: Assisting the Visually Impaired; Hidden Disabilities; Stroke; Epilepsy and Seizure Disorders Day 2: Trainer Certification Bloodborne Pathogens (Hepatitis A,B,C; HIV, Dialysis) Wheelchairs Lift Operating Procedures (Hands On Training) Wheelchair and Occupant Securement (Hands On Training) Emergency and Evacuation Procedures Driver / Passenger Sexual Improprieties Driver Certification Examination Day 3: Trainer Certification and Trainer Recertification Analyzing Tasks and Setting Objectives Working with Course Outlines, Lesson Plans and Audio-Visual Aids Delivering Training both in the Classroom and on the Job Using Training Tools Review and Trainer Certification Examination -

Stepping Up to Supervisor

September 14, 2015 ~ Olympia

A promotion to supervisor means taking on new responsibilities and acquiring new skills. The Stepping Up to Supervisor workshop is designed to teach new supervisors how to build trust, communicate with their staff, and deal with employee problems. Participants will gain an understanding of their new role, learn their leadership styles and discover the critical skills necessary to successfully lead their team. The session uses real world examples and issues to help new supervisors resolve problems. Topics include: • Understanding your new role • Gaining credibility with your employees • Providing expectations • Supervising prior co-workers and friends • The use of power and authority • Learning to communicate effectively • Common pitfalls to avoid

Successfully Managing People and Performance Evaluations

September 15, 2015 ~ Olympia

This training will focus on the importance of doing effective performance management and delineate the purpose of a coaching or counseling session. Participants will learn how to give meaningful feedback about an employee’s performance/behavior; how to prepare and write a performance evaluation; how to communicate with difficult, reluctant, or emotional employees and how to set performance goals and incorporate development. You will be given techniques for making the process of recording performance management less painful Seminar attendees are welcome to bring sample documents of the employer’s (with permission) performance, coaching, counseling forms to reference during the seminar.

Coaching: Strategic Tools for Effective Leadership

September 16, 2015 ~ Olympia

Unconventional times call for extraordinary leadership skills and courage. In 2011 and beyond, transportation professionals have a unique opportunity to move into a very influential role; developing others through strategic coaching influence. This session offers a new strategy to those tasked with motivating, changing and effectively leading others; a powerful and proven solutions-based coaching approach. Participants will learn coaching solutions to the most common dilemmas facing today’s supervisor or manager. This interactive session will – for the first time - introduce four stages of developing peak performance and how to resolve resistance at every stage. Each participant will walk away with an authentic coaching approach based on real values and in a language we can all understand.

Legal Issues for Supervisors

September 17- 18, 2015 ~ Olympia

This day and a half training session will equip supervisors with the skills needed to effectively manage personnel while minimizing the legal risk to your agency and/or themselves. The laws relating to public employment have changed dramatically over the last decade and the risks associated with not complying with these laws have increased. This training will draw on real life experiences involving transit agencies from throughout the State of Washington.

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