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Training Events

EPA 608

September 11, 2014 ~ Lakewood

The EPA 608 training module includes instruction and the certification test . The instruction includes information on the pertinent regulations, refrigerants, and changes to them. It also includes HVAC system diagnostics, operation, and servicing.

Successfully Managing People and Performance Evaluations

September 15, 2014 ~ Olympia

This training will focus on the importance of doing effective performance management and delineate the purpose of a coaching or counseling session. Participants will learn how to give meaningful feedback about an employee’s performance/behavior; how to prepare and write a performance evaluation; how to communicate with difficult, reluctant, or emotional employees and how to set performance goals and incorporate development. You will be given techniques for making the process of recording performance management less painful Seminar attendees are welcome to bring sample documents of the employer’s (with permission) performance, coaching, counseling forms to reference during the seminar.

Coaching: Strategic Tools for Effective Leadership

September 16, 2014 ~ Olympia

Unconventional times call for extraordinary leadership skills and courage. In 2011 and beyond, transportation professionals have a unique opportunity to move into a very influential role; developing others through strategic coaching influence. This session offers a new strategy to those tasked with motivating, changing and effectively leading others; a powerful and proven solutions-based coaching approach. Participants will learn coaching solutions to the most common dilemmas facing today’s supervisor or manager. This interactive session will – for the first time - introduce four stages of developing peak performance and how to resolve resistance at every stage. Each participant will walk away with an authentic coaching approach based on real values and in a language we can all understand.

Legal Issues for Supervisors

September 17- 18, 2014 ~ Olympia

This day and a half training session will equip supervisors with the skills needed to effectively manage personnel while minimizing the legal risk to your agency and/or themselves. The laws relating to public employment have changed dramatically over the last decade and the risks associated with not complying with these laws have increased. This training will draw on real life experiences involving transit agencies from throughout the State of Washington.

Emergency and Crisis Management Planning

September 23, 2014 ~ Everett

Risk, Safety, Security, Emergency and Crisis Management Planning in Response to Earthquakes and other Natural Disasters. This course will cover how to undertake recovery operations due to emergencies and other natural disasters. You will review operating in a unified command environment and gain an understanding of self-sufficiency requirements. Included is also a review of local, state, and federal emergency plans.

EPA 608

October 02, 2014 ~ Lakewood

The EPA 608 training module includes instruction and the certification test . The instruction includes information on the pertinent regulations, refrigerants, and changes to them. It also includes HVAC system diagnostics, operation, and servicing.

Accident Investigation Refresher (1-day)

October 09, 2014 ~ Spokane

This workshop will offer an overview of various techniques for conducting an at-scene investigation of collisions involving transit and other vehicles. The training will consist of identifying tools of the trade, analyzing damage and debris, and interpreting and measuring marks on the road. To better prepare participants in documenting collisions, there will also be instruction on constructing field sketches and taking collision photographs. This will be a one day updated version of previous collision investigation training sponsored by WSTTC.

Passenger Service and Safety (PASS) Trainer Certification

October 13- 15, 2014 ~ Lakewood

The (PASS) Trainer and Driver Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed on-line or by attending a PASS workshop. The course outline for the three-day trainer certification includes: Day 1: Trainer Certification Introduction You as a Professional Customer Service: Who are your Customers; Communication; Stress Management Americans with Disabilities Act Service Animals Disability Awareness: Assisting the Visually Impaired; Hidden Disabilities; Stroke; Epilepsy and Seizure Disorders Day 2: Trainer Certification Bloodborne Pathogens (Hepatitis A,B,C; HIV, Dialysis) Wheelchairs Lift Operating Procedures (Hands On Training) Wheelchair and Occupant Securement (Hands On Training) Emergency and Evacuation Procedures Driver / Passenger Sexual Improprieties Driver Certification Examination Day 3: Trainer Certification and Trainer Recertification Analyzing Tasks and Setting Objectives Working with Course Outlines, Lesson Plans and Audio-Visual Aids Delivering Training both in the Classroom and on the Job Using Training Tools Review and Trainer Certification Examination

Effective One to One Training ~ Train the Trainer

October 16- 17, 2014 ~ Everett

**Effective One-to-One Training Master Certification Course for the Dispatch Training Program** This is module one of the Dispatch Training Program, there are six modules in all. In order to complete the Dispatcher Training Program, this course is essentially mandatory. This 2-day workshop is designed especially for trainers who will teach and facilitate the Dispatcher Training Program. The Master Certification is designed to prepare you to teach and train other trainers how to facilitate one-to-one training. The first day will include participating in the full course as a student, plus training techniques, application tips, and utilization of the specific training tools utilized in the six (6) courses of the Dispatcher Training Program. Day two will be all hands-on train-backs, coaching, and skill mastery. At the completion of the course, you will be able to: • Systematically prepare to deliver One-to-One Training and teach others how to do it • Structure your ongoing trainings to support effective learning • Unlock the secrets to motivational instruction • Increase your confidence and teaching competency • Increase your ability to train and coach other trainers • Facilitate interactive games, discussions, and group activities with confidence • Utilize PowerPoint and visual aids more effectively • Teach the One-to-One Course effectively to others This course will also provide a rare opportunity for you to receive one-to-one professional coaching.

Effective One to One Training ~ Train the Trainer

October 29- 30, 2014 ~ Spokane

**Effective One-to-One Training Master Certification Course for the Dispatch Training Program** This is module one of the Dispatch Training Program, there are six modules in all. In order to complete the Dispatcher Training Program, this course is essentially mandatory. This 2-day workshop is designed especially for trainers who will teach and facilitate the Dispatcher Training Program. The Master Certification is designed to prepare you to teach and train other trainers how to facilitate one-to-one training. The first day will include participating in the full course as a student, plus training techniques, application tips, and utilization of the specific training tools utilized in the six (6) courses of the Dispatcher Training Program. Day two will be all hands-on train-backs, coaching, and skill mastery. At the completion of the course, you will be able to: • Systematically prepare to deliver One-to-One Training and teach others how to do it • Structure your ongoing trainings to support effective learning • Unlock the secrets to motivational instruction • Increase your confidence and teaching competency • Increase your ability to train and coach other trainers • Facilitate interactive games, discussions, and group activities with confidence • Utilize PowerPoint and visual aids more effectively • Teach the One-to-One Course effectively to others This course will also provide a rare opportunity for you to receive one-to-one professional coaching.

Team Building

November 04, 2014 ~ Olympia

A well-functioning team not only produces more results for the organization but is a great motivator for the employees. Supervisors and managers who possess the skill of building teams achieve their goals and objectives. This workshop provides the knowledge and skills for supervisors and managers to create a work environment where employees work together to reach common goals.

Managing Multiple Generations

December 10, 2014 ~ Olympia

One of the biggest challenges in the workplace today is managing generations of workers who have very different perspectives. Each generation, from seniors postponing retirement, to Baby Boomers, to Generation X, to the new entrants into the workforce arrives with different values and expectations. Friction occurs when individuals don’t understand the behaviors and attitudes of those from different age groups. “Managing Multiple Generations” explores the differences in generational attitudes and values towards work, and helps managers develop solid practices to integrate all groups into a cohesive team.

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