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Training Events

Stepping Up to Supervisor

September 14, 2015 ~ Olympia

A promotion to supervisor means taking on new responsibilities and acquiring new skills. The Stepping Up to Supervisor workshop is designed to teach new supervisors how to build trust, communicate with their staff, and deal with employee problems. Participants will gain an understanding of their new role, learn their leadership styles and discover the critical skills necessary to successfully lead their team. The session uses real world examples and issues to help new supervisors resolve problems. Topics include: • Understanding your new role • Gaining credibility with your employees • Providing expectations • Supervising prior co-workers and friends • The use of power and authority • Learning to communicate effectively • Common pitfalls to avoid

Coaching: Strategic Tools for Effective Leadership

September 15, 2015 ~ Olympia

Unconventional times call for extraordinary leadership skills and courage. In 2011 and beyond, transportation professionals have a unique opportunity to move into a very influential role; developing others through strategic coaching influence. This session offers a new strategy to those tasked with motivating, changing and effectively leading others; a powerful and proven solutions-based coaching approach. Participants will learn coaching solutions to the most common dilemmas facing today’s supervisor or manager. This interactive session will – for the first time - introduce four stages of developing peak performance and how to resolve resistance at every stage. Each participant will walk away with an authentic coaching approach based on real values and in a language we can all understand.

Successfully Managing People and Performance Evaluations

September 16, 2015 ~ Olympia

This training will focus on the importance of doing effective performance management and delineate the purpose of a coaching or counseling session. Participants will learn how to give meaningful feedback about an employee’s performance/behavior; how to prepare and write a performance evaluation; how to communicate with difficult, reluctant, or emotional employees and how to set performance goals and incorporate development. You will be given techniques for making the process of recording performance management less painful Seminar attendees are welcome to bring sample documents of the employer’s (with permission) performance, coaching, counseling forms to reference during the seminar.

Legal Issues for Supervisors

September 17- 18, 2015 ~ Olympia

This day and a half training session will equip supervisors with the skills needed to effectively manage personnel while minimizing the legal risk to your agency and/or themselves. The laws relating to public employment have changed dramatically over the last decade and the risks associated with not complying with these laws have increased. This training will draw on real life experiences involving transit agencies from throughout the State of Washington.

Accident Investigations Refresher 1-day

October 07, 2015 ~ Olympia

This workshop will offer an overview of various techniques for conducting an at-scene investigation of collisions involving transit and other vehicles. The training will consist of identifying tools of the trade, analyzing damage and debris, and interpreting and measuring marks on the road. To better prepare participants in documenting collisions, there will also be instruction on constructing field sketches and taking collision photographs. This will be a one day updated version of previous collision investigation training sponsored by WSTTC.

Dispatch Training Program: Information on Modules

October 07- April 01, 2016 ~ Lakewood

TRAIN THE TRAINER: Dispatch Training Program **INFORMATION ONLY** Do not register above, please register for each module individually within that class. Your dispatchers learn their job from one or two key individuals in your organization. Unfortunately those same key individuals probably have not have received any training in how to effectively train. This means your organization has a two-fold need: (1) a standard training curriculum for your dispatchers and (2) training for those individuals that are delivering that curriculum. The Training Coalition’s Train the Trainer: Dispatch Training Program fulfills both of these needs. The Dispatch Training Program modules are designed to provide consistent, fast-paced, and interactive curriculum in several key areas: verbal communications and customer service, understanding the role of dispatch in the organization, identifying and managing stress, responding to emergencies, and the principles of scheduling. By combining these modules with your own policies and procedures and dispatch software training, your agency will have a consistent curriculum for training dispatchers. Secondly, the Train the Trainer format teaches your key individuals how to be “trainers” increasing their poise and confidence in their own presentation skills and specifically delivering this curriculum. The participants first take each module as a “trainee” in order to familiarize themselves with the program, and then spend the rest of their time practicing their delivery. The participant’s enjoy one-on-one coaching and mentoring from our two top-notch trainers and show their stuff to the other participants in a real-world training setup. Is there a pre-requisite for attending this program? There are no pre-requisites to start this program. However, since it was designed as a “train the trainer” course, there are the following expectations: • The participant has prior public speaking or classroom delivery experience. • The participant knows they must “train back” or show their proficiency during class. No one sits out or takes a “pass.” • The participant knows how to use PowerPoint. • The participant understands we are training them to deliver this curriculum at their agency. • The participant is open to critique and wishes to improve their facilitation, public-speaking and presentation skills. Do you have to attend every module? All they all mandatory? The first module, Effective One-to-One Training, is mandatory for all participants. In order to receive a certificate of completion for the complete course, a participant must attend all modules. However, after attending any one module, the participants may deliver that training module at their agency. What are the modules? When are they scheduled for? October 8 – 9, 2015 – Effective One to One Training - Lakewood November 18, 2015 – Tying Oneself to the Goal - Lakewood December 17, 2015 – Customer Service, Vocal Vitality - TBD February 4, 2016 – Stress Management - Lakewood February 5, 2016 – Emergency Response - Lakewood March 31 – April 1, 2016 – Principles of Scheduling - Lakewood

TRAIN THE TRAINER: Effective One-to-One Training Dispatch Program Module 1

October 08- 09, 2015 ~ Lakewood

Kicking off the entire TRAIN THE TRAINER: Dispatch Training Program, the first module, Effective One-to-One Training, is a mandatory two-day training session for anyone wishing to teach or facilitate any portion of the Dispatch Training Program at their agency. This fundamental class discusses adult learning concepts, shows you the difference between facilitation and presentation, helps you learn to manage small group interactions, and provides templates for you to develop training programs. The first day you will take this curriculum as a student. The second day you will practice delivering the curriculum to the class. This means you will be able to teach “would-be” trainers on how to be trainers. However, you will also be exposed to all the interactive games, discussions, and tools you will need to master during the rest of the TRAIN THE TRAINER: Dispatch Training Program modules (six modules in all). Are you ready to: • Learn how to structure your ongoing trainings to support effective adult learning • Unlock the secrets to motivational instruction • Increase your confidence in your public presentation and facilitation skills (you will be practicing them in the classroom) • Easily facilitate interactive games, discussions, and group activities • Utilize PowerPoint and visual aids effectively Each participant will enjoy one-on-one coaching and mentoring from our two top-notch trainers and will show their stuff to the other participants in a real-world training setup.

TRAIN THE TRAINER: Tying Oneself to the Goal Dispatch Program Module 2

November 18, 2015 ~ Lakewood

This one-day training session is designed especially to prepare trainers to teach Module Two of the Dispatch Training Program entitled Tying Oneself to the Goal. Each participant will learn how to facilitate an interactive learning experience that will help dispatchers achieve alignment with the goals of your organization. The participants will learn how to expedite this interactive, fast-moving, fun, and a little wild board game that includes elements of dialogue, challenge, and friendly competition. The results of the game is that participants will understand the importance of their role and how what they do benefits the entire team and agency. For our trainer participants, this module is a tough one … half of the day is spent in playing the game and half in working on their facilitation skills for the other participants. It will take all their skills to bring them to the end of the game! Get ready to: • Get your participants to answer the question, “what’s in it for me?” • Show them how to “stay in the present.” • Commit yourself and others to uncompromising safety This TRAIN THE TRAINER course is designed to: • Teach your to teach this course effectively to others • Increase your confidence in your public presentation and facilitation skills (you will be practicing them in the classroom) • Easily facilitate interactive games, discussions, and group activities • Utilize PowerPoint and visual aids effectively Each participant will enjoy one-on-one coaching and mentoring from our two top-notch trainers and will show their stuff to the other participants in a real-world training setup.

TRAIN THE TRAINER: Customer Service Vocal Flexibility Dispatch Program Module 3

December 17, 2015 ~ TBD

This one-day training session is designed especially to prepare trainers to teach Module Three of the Dispatch Training Program entitled Strengthening Customer Service through Vocal Flexibility. This is a fast-moving, fun, and interactive course that will stretch your platform and facilitation skills - all-the-while making you a more effective communicator and leader. This course is not your typical customer service course. It is designed to focus on how to use your voice as an instrument of influence. It will cover three essential elements: 1. Foundations: Understanding the dynamics of communication – how it works 2. The Arty of Vocal Vitality, which is how to master the use of your vocal instrument 3. Standards of Quality Radio & Telephone Communication The first half of the day you will take this curriculum as a student. The second half of the day you will practice delivering the curriculum to the class. Are you ready to: • Strengthen your verbal communication and vocal mastery and teach others to do so • Develop the sound of poise and professionalism in others’ verbal communication • Know the elements of unexpected quality service experiences for customers, clients, and drivers/operators This TRAIN THE TRAINER course is designed to: • Teach you to teach this course effectively to others • Increase your confidence in your public presentation and facilitation skills (you will be practicing them in the classroom) • Easily facilitate interactive games, discussions, and group activities Utilize PowerPoint and visual aids effectively Each participant will enjoy one-on-one coaching and mentoring from our two top-notch trainers and will show their stuff to the other participants in a real-world training setup.

TRAIN THE TRAINER: Stress Management Dispatch Program Module 4

February 04, 2016 ~ Lakewood

This one-day training session is designed especially to prepare trainers to teach Module Four of the Dispatch Training Program entitled Stress Management. Each participant will learn how to deliver the Stress Management course which in turn identifies ways of handling personal, situational and organizational stress; helps differentiate the good stress from the bad stress for dispatchers; and identifies appropriate tools and resources for effective stress management. Participants will spend half of their day in learning the training material and the other half in presenting and showing their mastery of their instructional skills to the class. Get ready to: • Understand stress and trauma • Learn about self-management and personal responsibilities • Tools and techniques for handling stress This TRAIN THE TRAINER course is designed to: • Teach you to teach this course effectively to others • Increase your confidence in your public presentation and facilitation skills • Easily facilitate interactive games, discussions, and group activities • Utilize PowerPoint and visual aids effectively Is there a pre-requisite for attending this class? YES! Participants must have completed Module One, Effective One-on-One Training. As with all the modules, the participant knows they must “train back” and show their training proficiency during class. The participant is open to critique and wishes to improve their facilitation, public-speaking and presentation skills. A special notice to individuals that have taken this course before: if you feel like you need a refresher on this or any of the Dispatch Training program modules, we would be happy to have you back. Your registration fee is waived.

TRAIN THE TRAINER: Emergency Response Procedures Training Dispatch Program Module 5

February 05, 2016 ~ Lakewood

This one-day training session is designed especially to prepare trainers to teach Module Five of the Dispatch Training Program entitled Emergency Response Procedures. Each participant will learn how to deliver the Emergency Response Procedures course to their dispatchers. The course is designed for teaching dispatchers how to handle the unexpected with calm, poise, and appropriateness. It will teach how to expedite seeking outside assistance and how to build positive professional relationships with 911 and other emergency responders. It will cover radio communication and etiquette during emergencies and how to calm. Participants will spend half of their day in learning the training material and the other half in presenting and showing their mastery of their instructional skills to the class. Get ready to: • Understand your role and expectations during emergencies • Change your communication skills to be more effective during emergencies • Learn how to develop professional relationships with local fire and police • Tools and techniques for handling stress This TRAIN THE TRAINER course is designed to: • Teach you to teach this course effectively to others • Increase your confidence in your public presentation and facilitation skills • Easily facilitate interactive games, discussions, and group activities • Utilize PowerPoint and visual aids effectively Each participant will enjoy one-on-one coaching and mentoring from our two top-notch trainers and will show their stuff to the other participants in a real-world training setup. Is there a pre-requisite for attending this class? YES! Participants must have completed Module One, Effective One-on-One Training. As with all the modules, the participant knows they must “train back” and show their training proficiency during class. The participant is open to critique and wishes to improve their facilitation, public-speaking and presentation skills. A special notice to individuals that have taken this course before: if you feel like you need a refresher on this or any of the modules, we would be happy to have you back. Your registration fee is waived.

Effective Presentation Skills Training

February 09- 10, 2016 ~ Everett

How to Engage Your Audience and Inspire them to Action. If you ever wondered how you can project confidence, overcome nervousness, articulate your ideas, and engage your audience, this 2-day presentation skills class is for you. This dynamic, highly interactive workshop will provide you with practical ways to improve your communication skills, whether talking with one person or to many. Learn how to deliver presentations with ease and confidence, practical ways to project a confident image while speaking, and strategies to connect with any audience. Other topics include: designing a presentation with the audience in mind, speaking delivery techniques, creating visual aids, and engaging your audiences.

TRAIN THE TRAINER: Principles of Scheduling Dispatch Program Module 6

March 31- April 01, 2016 ~ Lakewood

This two-day training session is designed especially to prepare trainers to teach Module Six of the Dispatch Training Program entitled Principles of Scheduling. Each participant will learn how to deliver the Principles of Scheduling course to their dispatchers. The course is designed for teaching dispatchers the principles of problem solving and decision-making, and how to prioritize for win-win results. This course also covers effective time management techniques. Participants will spend the first day in learning the training material and the second day in presenting and showing their mastery of their instructional skills to the class. This course will utilize all the skills and techniques from the previous train-the-trainer courses, as it is the most instructor-dependent. The course is content heavy, yet rich in transferrable skills for both the dispatcher and the instructor. Each participant will enjoy one-on-one coaching and mentoring from our two top-notch trainers and will show their stuff to the other participants in a real-world training setup. This TRAIN THE TRAINER course is designed to: • Teach you to teach this course effectively to others • Increase your confidence in your public presentation and facilitation skills • Easily facilitate interactive games, discussions, and group activities • Utilize PowerPoint and visual aids effectively Each participant will enjoy one-on-one coaching and mentoring from our two top-notch trainers and will show their stuff to the other participants in a real-world training setup. For those that have completed all six modules, there will be a graduation ceremony and certificates of completion will be delivered. Is there a pre-requisite for attending this class? YES! Participants must have completed Module One, Effective One-on-One Training. As with all the modules, the participant knows they must “train back” and show their training proficiency during class. The participant is open to critique and wishes to improve their facilitation, public-speaking and presentation skills. A special notice to individuals that have taken this course before: if you feel like you need a refresher on this or any of the modules, we would be happy to have you back. Your registration fee is waived.

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