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Training Events

Managing Multiple Generations

December 10, 2014 ~ Olympia

One of the biggest challenges in the workplace today is managing generations of workers who have very different perspectives. Each generation, from seniors postponing retirement, to Baby Boomers, to Generation X, to the new entrants into the workforce arrives with different values and expectations. Friction occurs when individuals don’t understand the behaviors and attitudes of those from different age groups. “Managing Multiple Generations” explores the differences in generational attitudes and values towards work, and helps managers develop solid practices to integrate all groups into a cohesive team.

NTI Infectious Disease Awareness and Prevention – Train the Trainer

January 07, 2015 ~ Olympia

While performing their duties, transit employees may be exposed to infectious diseases. Some diseases they come into contact with may be in the air, such as the common cold or the flu. Others may spread by blood and body fluids, such as HIV and Viral Hepatitis. It’s possible that transit employees may come in contact with contaminated surfaces or potentially infectious material, such as blood and other bodily fluids. The goals of this course are to help transit employees be better informed, debunk some myths that may exist on the nature, causes, and outcomes of some infectious diseases, and give them the information they need to keep themselves safe and healthy.

Tying Oneself to the Goal: Train the Trainer

January 15, 2015 ~ Everett

This interactive learning experience of achieving alignment and personal empowerment takes place in a board game format of dialogue, challenge, and friendly competition. “The Link” is about buying-in to the Big Picture of your organization, and understanding the importance of your role as a dispatcher and the benefits to the team. The format enhances collaboration, interdependence, and teamwork, and you’ll walk away energized, better informed, and professionally aligned.

Stress Management: Train the Trainer

March 18, 2015 ~ Richland

This 1-day workshop is designed to teach, prepare, and equip trainers to flex their instructional skills and facilitative techniques. The training session is experiential, self-evaluative, and cognitive in its design, and takes the learner to yet a higher level of execution as an instructor. The course identifies ways of handling personal, situational, and organizational stress; helps differentiate the good stress from the bad stress for dispatchers; and identifies appropriate tools and resources for the effective management of that stress. The first ½ day will include participating in the full course as a student, and examining the materials and exercises. The second-half of the day will be train-backs, coaching, and skill mastery.

Emergency Response: Train the Trainer

March 19, 2015 ~ Richland

This 1-day workshop is designed to teach, prepare, and equip trainers to facilitate the learning activities and connect students to resources that increase their ability to build positive relationships with 911 and emergency responders. It will prepare trainers for instructing dispatchers in handling the unexpected with calm, poise, and appropriate responses that will not only bring help, but build positive professional relationships. Many of the references and teaching techniques in this course build on previous train-the-trainer sessions. Designed as a 6-hour workshop, the first 3 hours will include participating in the full course as a student, and examining the materials and exercises. The second 3-hours will be train-backs, coaching, and skill mastery.

Principles of Scheduling: Train-the-Trainer

April 30- May 01, 2015 ~ Everett

This 2-day workshop is designed especially for trainers who will teach and facilitate Principles of Scheduling. This course will utilize all the skills and techniques from the previous train-the-trainer courses, because it will be the most instructor-dependent. The course is content heavy, yet rich in transferrable skills for both the dispatcher and the instructor. The first day will include participating in the full course as a student, plus training techniques, application tips, and utilization of the specific training tools utilized in the previous five (5) courses of the Dispatcher Training Program. Day two will be all hands-on train-backs, coaching, and skill mastery.

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