|
|
|
Training Events |
|---|
| February 01, 2012 ~ Everett This class has been rescheduled - if you are already registered, you do not need to register again if you want to attend the class on Feb. 1. PLEASE NOTE: This class will be held at Everett Station in the Dan Snow Training Room, Room 215
Knowing your customer and what they want, need, and expect is only the first step in providing great customer service. Great quality service is being able to deliver their expectations with courtesy, professionalism and timeliness. People who have mastered the art of providing this kind of service are:
•Proactive
•Prepared
•Patient
•Perceptive
This one-day course identifies the “What’s,” “How’s,” and “Why’s” of service that will give you the service “edge.”
| | February 09, 2012 ~ Webinar Having face to face time with other people in the workplace is often critical to solving problems, determining new directions and bringing a group onto the same page. This webinar will give you practical skills and tips on planning, directing and closing a meeting effectively. | | February 13-
16, 2012 ~ Everett This instructor-led course provides the U. S. Department of Transportation standardized training program that can be conducted by any transit service provider to train qualified, professional paratransit operators. Instructors are trained in presentation and creative learning techniques, facilitation methods, and adult learning principles for teaching operators skills in vehicle operations, emergency management, and customer relations. Upon completion of this course, instructors are certified by the U. S. DOT to train paratransit operators.
| | February 17, 2012 ~ Everett This instructor-led course provides the U. S. Department of Transportation standardized training program that can be conducted by any transit service provider to train qualified, professional bus operators. Instructors are trained in presentation and creative learning techniques, facilitation methods, and adult learning principles for teaching operators skills in vehicle operations, emergency management, and customer relations. Upon completion of this course, instructors are certified by the U. S. DOT to train bus operators.
| | February 28, 2012 ~ Olympia A lack of clarity exists around what succession planning encompasses and who is responsible for it. Some see it as a limited function to develop and replace executives at the very top while others see it as a recruiting tool to maintain a balanced workforce.
Leaders that use best practices see it as a discipline, not a process—a mind-set that has to be embedded in your culture.
•Identifying and assessing talent.
•Developing individual career plans.
•Conducting annual reviews.
•Moving key people to other roles with new responsibilities.
•Recruiting new talent.
| | March 05-
07, 2012 ~ Everett This course provides the participant with information to evaluate and self-assess their agency's substance abuse program and its compliance with Federal Transit Administration (FTA) regulations. Participants are eligible for 14.5 Professional Development Hours through the Employees Assistance Certification Commission (EACC)/Employee Assistance Professional Association (EAPA) towards meeting Certified Employee Assistance Professional (CEAP), psychology, counseling, social work, education, related credentialing, and accreditation or licensure requirements as accepted by the respective credentialing board or agency. Additionally, participants are eligible for 8 Continuing Education Hours through the Substance Abuse Program Administrator's Certification Commission (SAPACC) for recertification of C-SAPA and SAP. Hours also may be applied towards requalification for Q-SAP.
| | March 15, 2012 ~ Webinar More organizations are turning to mediation to solve issues before they become legal cases. When it’s time to enter into mediation, will you be ready? Get answers to your questions in this dynamic interactive webinar. | | April 18, 2012 ~ Everett Stopping Bullying Behavior in the Workplace
Bullying behavior creates fear, conflict, poor employee morale, and discomfort for coworkers, supervisors and managers alike. In addition to the impact that Bullying has on the workplace there have been a number of legislative initiatives in recent years to make Bullying a violation of law much like discrimination and harassment. Get ahead of the game by developing strategies now for how your workplace will deal with the Bully.
Containing Workplace Gossip
Although gossip creates conflict, complaints of discrimination, distrust and poor morale, miscommunications, and an environment of fear, most employers and employees feel nothing can be done about gossip and the gossiper. Working together, employers and employees can reduce gossip and the impact that this disruptive behavior has on the work place.
| | July 09-
13, 2012 ~ Everett This course is designed to assist new and veteran front line supervisors to effectively implement their human resource management responsibilities. The fundamentals and regulatory responsibilities of supervision will be addressed, as well as day-to-day operations
|
|
|
| There are no items to show in this view. |
|
|
|
|
|