Training Events

Safety and Training Transit Trainer's Showcase

May 10- 11, 2012 ~ Sea-Tac

This two day conference is intended to attract transit trainers to be participants to see different training programs from our respective transit agencies showcased. There will be eight 60 minute workshops during the one and a half days where transit agency trainers will showcase their best training program.

Customer Service and Diffusing Anger from Callers

May 22, 2012 ~ Richland

Knowing your customer and what they want, need, and expect is only the first step in providing great customer service. Great quality service is being able to deliver their expectations with courtesy, professionalism and timeliness. People who have mastered the art of providing this kind of service are: •Proactive •Prepared •Patient •Perceptive This one-day course identifies the “What’s,” “How’s,” and “Why’s” of service that will give you the service “edge.”

TSI Transit Supervisor Certification Course

July 09- 13, 2012 ~ Everett

This course is designed to assist new and veteran front line supervisors to effectively implement their human resource management responsibilities. The fundamentals and regulatory responsibilities of supervision will be addressed, as well as day-to-day operations

Fundamentals of Project Management

July 17- 18, 2012 ~ Olympia

Get a solid understanding of project management methods with this introductory two day course. Gain practical experience in proven project management techniques and discover a wealth of valuable, flexible tools that you can use immediately to ensure the success of any project in any type of organization. This class gives you the foundation, techniques and tools to manage each stage of the project life cycle, work within organizational and cost constraints, set goals tied directly to stakeholder needs, and get the most from your project management team to get the work done on time and within budget. In this course you will learn project management skills through case studies, hands-on exercises and practical experiences that can immediately be applied to your job. This approach yields a comprehensive project management experience, including the early stages of defining project requirements, developing work breakdown structures, project change control and closeout. Included in the class registration is a copy of James P. Lewis’s Fundamentals of Project Management which provides a generous overview of the tools and techniques you will need to achieve project requirements. Covering the entire project life cycle, this course is built around best practices currently used in today’s fast-paced business environment.