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Training Events

Passenger Service and Safety (PASS) Trainer Certification

August 01- 03, 2016 ~ Richland

The (PASS) Trainer and Driver Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed on-line or by attending a PASS workshop. The course outline for the three-day trainer certification includes: Day 1: Trainer Certification Introduction You as a Professional Customer Service: Who are your Customers; Communication; Stress Management Americans with Disabilities Act Service Animals Disability Awareness: Assisting the Visually Impaired; Hidden Disabilities; Stroke; Epilepsy and Seizure Disorders Day 2: Trainer Certification Bloodborne Pathogens (Hepatitis A,B,C; HIV, Dialysis) Wheelchairs Lift Operating Procedures (Hands On Training) Wheelchair and Occupant Securement (Hands On Training) Emergency and Evacuation Procedures Driver / Passenger Sexual Improprieties Driver Certification Examination Day 3: Trainer Certification and Trainer Recertification Analyzing Tasks and Setting Objectives Working with Course Outlines, Lesson Plans and Audio-Visual Aids Delivering Training both in the Classroom and on the Job Using Training Tools Review and Trainer Certification Examination -

Basic Bus Electrical

August 31, 2016 ~ Lakewood

This is a Basic Bus Electrical class. It is good for the entry level or Apprentice mechanic. By taking this course you will learn to interpret common electrical terms, describe the characteristics of three different types of circuits, read a wiring schematic and learn the symbols related to them. You will also learn about automotive type batteries and basic electrical troubleshooting. The course will cover how to read and understand the functions of the voltmeter. This course will be approximately 6 hours in length.

Business Process Improvement

September 14- 15, 2016 ~ Everett

Collaborative Financial Planning & Performance: Understanding & Managing a Modified Balanced Scorecard The Modified Balanced Scorecard offers a defensible, clear, and transferable process for financial planning and strategic use of resources. With one major exception, this training session is an offshoot of the historical Total Quality Management movement and recent performance-based budget initiatives. The exception: We trimmed the fat and gleaned core components based on your evaluations and specific needs within the transit sector. This session will focus primarily on the action steps, motivational components and measurements, while enhancing ethical and necessary communication. This is not a lecture as participants will collaborate, support, and maximize a team process in defending a portion of their actual budget. We will also dissect recent and controversial financial failures highlighting how our strategy prevents avoidable and embarrassing mistakes. Participants will be exposed to a brief update on strategic planning and an overview of how a scorecard management system works. The majority of the session is dedicated to aligning transit and governmental financial activities to the vision of the organization. Participants will learn how to rapidly improve internal and external assessments by leveraging existing data to confidently justify use of public funds.

Accident Investigations Refresher - Spokane

October 11, 2016 ~ Spokane

This workshop will offer an overview of various techniques for conducting an at-scene investigation of collisions involving transit and other vehicles. The training will consist of identifying tools of the trade, analyzing damage and debris, and interpreting and measuring marks on the road. To better prepare participants in documenting collisions, there will also be instruction on constructing field sketches and taking collision photographs. This will be a one day updated version of previous collision investigation training sponsored by WSTTC. It is highly recommended that you have taken the full two day Accident Investigations course in order to attend.

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