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Training Events

Stepping Up to Supervisor

July 18, 2016 ~ Olympia

A promotion to supervisor means taking on new responsibilities and acquiring new skills. The Stepping Up to Supervisor workshop is designed to teach new supervisors how to build trust, communicate with their staff, and deal with employee problems. Participants will gain an understanding of their new role, learn their leadership styles and discover the critical skills necessary to successfully lead their team. The session uses real world examples and issues to help new supervisors resolve problems. Topics include: • Understanding your new role • Gaining credibility with your employees • Providing expectations • Supervising prior co-workers and friends • The use of power and authority • Learning to communicate effectively • Common pitfalls to avoid

Coaching: Strategic Tools for Effective Leadership

July 19, 2016 ~ Olympia

Unconventional times call for extraordinary leadership skills and courage. In 2011 and beyond, transportation professionals have a unique opportunity to move into a very influential role; developing others through strategic coaching influence. This session offers a new strategy to those tasked with motivating, changing and effectively leading others; a powerful and proven solutions-based coaching approach. Participants will learn coaching solutions to the most common dilemmas facing today’s supervisor or manager. This interactive session will – for the first time - introduce four stages of developing peak performance and how to resolve resistance at every stage. Each participant will walk away with an authentic coaching approach based on real values and in a language we can all understand.

Successfully Managing People and Performance Evaluations

July 20, 2016 ~ Olympia

This training will focus on the importance of doing effective performance management and delineate the purpose of a coaching or counseling session. Participants will learn how to give meaningful feedback about an employee’s performance/behavior; how to prepare and write a performance evaluation; how to communicate with difficult, reluctant, or emotional employees and how to set performance goals and incorporate development. You will be given techniques for making the process of recording performance management less painful Seminar attendees are welcome to bring sample documents of the employer’s (with permission) performance, coaching, counseling forms to reference during the seminar.

Legal Issues for Supervisors

July 21- 22, 2016 ~ Olympia

This day and a half training session will equip supervisors with the skills needed to effectively manage personnel while minimizing the legal risk to your agency and/or themselves. The laws relating to public employment have changed dramatically over the last decade and the risks associated with not complying with these laws have increased. This training will draw on real life experiences involving transit agencies from throughout the State of Washington.

Passenger Service and Safety (PASS) Trainer Certification

August 01- 03, 2016 ~ Richland

The (PASS) Trainer and Driver Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed on-line or by attending a PASS workshop. The course outline for the three-day trainer certification includes: Day 1: Trainer Certification Introduction You as a Professional Customer Service: Who are your Customers; Communication; Stress Management Americans with Disabilities Act Service Animals Disability Awareness: Assisting the Visually Impaired; Hidden Disabilities; Stroke; Epilepsy and Seizure Disorders Day 2: Trainer Certification Bloodborne Pathogens (Hepatitis A,B,C; HIV, Dialysis) Wheelchairs Lift Operating Procedures (Hands On Training) Wheelchair and Occupant Securement (Hands On Training) Emergency and Evacuation Procedures Driver / Passenger Sexual Improprieties Driver Certification Examination Day 3: Trainer Certification and Trainer Recertification Analyzing Tasks and Setting Objectives Working with Course Outlines, Lesson Plans and Audio-Visual Aids Delivering Training both in the Classroom and on the Job Using Training Tools Review and Trainer Certification Examination -

Basic Bus Electrical

August 31, 2016 ~ Lakewood

This is a Basic Bus Electrical class. It is good for the entry level or Apprentice mechanic. By taking this course you will learn to interpret common electrical terms, describe the characteristics of three different types of circuits, read a wiring schematic and learn the symbols related to them. You will also learn about automotive type batteries and basic electrical troubleshooting. The course will cover how to read and understand the functions of the voltmeter. This course will be approximately 6 hours in length.

Business Process Improvement

September 14- 15, 2016 ~ Everett

Collaborative Financial Planning & Performance: Understanding & Managing a Modified Balanced Scorecard The Modified Balanced Scorecard offers a defensible, clear, and transferable process for financial planning and strategic use of resources. With one major exception, this training session is an offshoot of the historical Total Quality Management movement and recent performance-based budget initiatives. The exception: We trimmed the fat and gleaned core components based on your evaluations and specific needs within the transit sector. This session will focus primarily on the action steps, motivational components and measurements, while enhancing ethical and necessary communication. This is not a lecture as participants will collaborate, support, and maximize a team process in defending a portion of their actual budget. We will also dissect recent and controversial financial failures highlighting how our strategy prevents avoidable and embarrassing mistakes. Participants will be exposed to a brief update on strategic planning and an overview of how a scorecard management system works. The majority of the session is dedicated to aligning transit and governmental financial activities to the vision of the organization. Participants will learn how to rapidly improve internal and external assessments by leveraging existing data to confidently justify use of public funds.

Accident Investigations Refresher - Spokane

October 11, 2016 ~ Spokane

This workshop will offer an overview of various techniques for conducting an at-scene investigation of collisions involving transit and other vehicles. The training will consist of identifying tools of the trade, analyzing damage and debris, and interpreting and measuring marks on the road. To better prepare participants in documenting collisions, there will also be instruction on constructing field sketches and taking collision photographs. This will be a one day updated version of previous collision investigation training sponsored by WSTTC. It is highly recommended that you have taken the full two day Accident Investigations course in order to attend.

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