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Are you dealing with internal harassment between employees? The first half of this one-day class will focus on understanding harassment and what can be done about it. The session will focus on how to recognize discrimination and harassment and tips for what to do and what not to do if you receive a complaint of discrimination, harassment, or retaliation.

The second half of the class will focus on increasing meaningful communication in the office and hands-on conflict resolution strategies, particularly how to have difficult conversations. Conflict occurs every day, is experienced by everyone, and cannot be avoided. And yet, most employers are ill prepared for responding to or managing workplace conflict. The objective of this workshop is for managers and supervisors to learn how to address or manage conflict more effectively. Oftentimes, the conflict is a result of the problematic behavior of a small number of employees. The instructor will share strategies for how supervisor can better deal with the problematic behavior of the gossiper, passive resistant individual, know-it-all, and constant complainer.

Who Should Attend

Supervisors and/or managers with responsibility for managing conflict between employees and employee-supervisory conflict.

Workshop Presenter

Janice Corbin has more than 15 years of Human Resource experience with a law enforcement agency and a large truck manufacturer in the mid-west. As the Human Resources Director for the Seattle Police Department, Janice served as a member of the executive team, and directed the departments collective bargaining efforts for all bargaining groups, civilian and sworn. Janice has a B.A. Degree in Sociology, and completed a number of post graduate courses in personnel and labor relations studies. She is a member of the National Public Employer Association, Society of Human Resource Management Association, and the International Personnel Management Association.

Registration and Fees

The registration fee is $50 per person for members and $75 for non-members (see below). The registration fee includes workshop materials, coffee, water, and snacks. Lunch will be on your own. To register, return the registration form with your payment or purchase order by April 9, 2010. Make checks payable to the Washington State Transit Insurance Pool.

For information regarding RTAP scholarships for this course, please contact Ronda Fullerton, WSDOT, at (360) 705-7911 or fullerr@wsdot.wa.gov.

Members and Non-Members

Members are determined to be employees of transportation systems providing services to the public in Washington State and members of the partner organizations that make-up the Coalition. The partners are: Washington State Department of Transportation, Washington State Transit Association, Community Transportation Association of the Northwest, Washington State Transit Insurance Pool, and Eastern Washington University Northwest Tribal Technical Assistance Program.

Such transportation systems include any combination of services, facilities, and infrastructure related to transit, special needs transportation, ridesharing, airport shuttles, passenger rail, ferries, and taxi services. Individuals who do not work for a transportation system as defined above are considered non-members and will be charged an additional $25 per day training fee.

Location and Schedule

The class will be held at the WSTIP office, 2629 12th Court SW, in Olympia. The workshop will begin at 8:30 am and run until 4:30 pm.

Directions

From I-5, take exit 104 - the Hwy 101 exit. Take the second Hwy 101 exit, Black Lake Blvd. Turn right on Black Lake Blvd. Go through the first light. Take the first road on your right, 12th Court SW. Immediately, turn right into the parking area. The WSTIP building is on your left. Please park in spots in front of the building or anywhere on the street along 12th Court SW or Parkmont Lane SW.

Overnight Accommodations

No room block has been reserved. The nearest hotel is the Red Lion Hotel located at 2300 Evergreen Park Drive, Olympia. Room rates are $80 for a standard room (queen bed), plus tax (government rate). To make a reservation, contact the hotel directly at (800) 325-4000 or (360) 943-4000

Questions?

For information regarding registration, please contact Joanne Kerrigan (joanne@wstip.org). For information regarding workshop content, please contact Tracey Christianson (tracey@wstip.org). Both Tracey and Joanne can be reached at (360) 586-1800 at the Washington State Transit Insurance Pool.

Workshop Cancellation Policy

You may cancel your workshop registration without penalty, up to, April 8, 2010

Cancellations made on or later than April 9, 2010 will be charged the full workshop fee. The Training Coalition may cancel the class if on April 9, 2010 , fewer than 12 people are registered for the course. If the Training Coalition cancels the course, participants will receive a complete refund.