WSTTC | Video Library

Video Loan Library

The videos listed here are available on a three-week loan basis to any transportation organization. You are allowed to have one video checked out at a time. The only cost to the lendee is reimbursement of shipping. To search for a key word, press ctrl F on your keyboard and enter the key word.

In the event that a video is lost, the lendee may be responsible for replacement of the video.


Producer Video Title Date of Video	Category of Video Video Description	Video Length Additional Materials
NEW VisionPoint Bury My Heart At Conference Room B Exactly How to Become a Leader and Exactly Why 2000	Skill Development Key principles and tactics on becoming a leader featuring Stan Slap.	24 minute video Participant manual Facilitator material ORDER VIDEO
NEW NTI The Mark 2006	Safety A fictional version of an all-to-real threat against an average metropolitan transit system. How asking the right questions and following their instincts could ultimately mean the difference between life and death.	20 minute DVD ORDER VIDEO
NEW NTI System Security Awareness for Transit Employees Warning Signs 2003	Safety What to look for and what to do regarding suspicious activity, packages, devices, and substances.	15 minute DVD ORDER VIDEO
Aurora Pictures Distracted Driving At What Cost 2004	Safety */ Defensive Driving* This video is designed to make safety awareness an intrical part of everyday driving and discusses different ways a driver can be distracted easily. Transit Version	16 minute video ORDER VIDEO
NTI Harassment Prevention: For Transit Employees and Supervisors 2005	Personnel Management/Harassment NTI’s Harassment Prevention for Transit Employees and Supervisors courses are designed to assist transit employees in maintaining a safe and respectful work environment by recognizing and responding to potential harassment issues. To accomplish these objectives, the courses integrate lecture, visual aids, participant interaction, and learning activities.	Training Materials and Facilitator's Power Point Presentation ORDER VIDEO
Charthouse Learning FISH!- Catch the Energy. Release the Potential 2002	Customer Service A truly innovative program that presents interconnected principles that everyone can tailor to their own life and work. Using our very own Pike Place Fish in Seattle’s vision to transform it’s employees, you will find this a refreshing approach to a new way of life. The language of FISH!: Play, Make Their Day, Be There, and Choose Your Attitude, helps us get to what matters.	18 minute video Workbook included ORDER VIDEO
Vision Point Achieving Communication Excellence 2004	Skill Development This program is comprised of three one-hour modules or TrainingBytes each focusing on one aspect of achieving communication excellence. These "bytes" are designed to increase participants' ability to listen and communicate effectively and to give and receive feedback. The three TrainingBytes included in this program are: 1. Listen Up! Listening for Effectiveness; 2. Speak Up! Communicating for Excellence; 3. So, How Am I Doing? Giving and Receiving Feedback.	3 - 1 hour modules Training material included on CD ORDER VIDEO
Velsoft.com SoftSkills Courseware 2005	*Skill Development* The Soft Skills Courseware Library® is a bundle of high quality professional development training courses in a software format. Quickly edit the customizable materials and print out Student Workbooks, Instructor Guides, Group Activities & Handouts, Course Outlines, and more. Available courses include supervisor training, budgets, minute-takers workshop, team building, writing reports and proposals, and many more. Click here for a complete list:	36 Modules Training materials ORDER VIDEO
Vision Point Increasing Emotional Intelligence 2004	Skill Development This program is comprised of three one-hour modules or TrainingBytes each focusing on one aspect of increasing emotional intellegence. These "bytes" are designed to increase participants' ability to manage emotions at work, choose to be positive, and keep things in perspective. The three TrainingBytes included in this program are: 1. Stay in Control: Managing your Emotions at Work; 2. Half Full or Half Empty? Choosing to be Positive; 3. Big Picture:Keeping Things in Perspective.	3 - 1 hour modules Training material included on CD ORDER VIDEO
Vision Point The Three-Dimensional Interview – Evaluating for Capability, Commitment and Chemistry 2006	Personnel Management / Hiring This program provides participants with the skills and knowledge they need in order to effectively conduct a consistent, structured interview process to hire candidates that are the best “fit” with the job requirements and the organizations culture. An organization’s ability to select candidates for both job fit AND culture fit ensures a significant improvement in employee performance, satisfaction, retention and commitment to the job and the organization.	28 minute video Participant Materials ORDER VIDEO
National RTAP Introduction to Preventative Maintenance: An Investment That Pays Off 2004	Maintenance / Safety We all recognize that preventative maintenance can save money and improve efficiency. But having said that, how do you achieve it. The video approaches the subject with a visually and thoughtfully stimulating wizard who changes to fit the situation as he presents the "Ten Golden Rules of Preventative Maintenance." The workbook expands on the basic tenants with examples and exercises to be conducted by a facilitator or worked through individually.	20 minute video Workbook included ORDER VIDEO
Vision Point Managing Your Own Productivity 2004	Skill Development This program is comprised of three one-hour modules or TrainingBytes each focusing on one aspect of managing productivity. These "bytes" are designed to increase participants' ability to plan and organize, effectively manage priorities, and work with others to achieve results. The three TrainingBytes included in this program are: 1. Have A Plan. Work the Plan: Planning and Organizing for Results; 2. What Should I Do First? Effectively Manage Priorities; 3. It Takes A Team! Working with Others to Achieve Results.	3 - 1 hour modules Training material included on CD ORDER VIDEO
Vision Point Legal Briefs: Recruiting and Hiring 2006	Personnel Management / Hiring This program is designed to help managers recognize the common pitfalls regarding recruiting and hiring as well as actions they can take to keep themselves and their organizations on the right track and out of court.	17 minute video ORDER VIDEO
Fred Pryor Seminars Coaching Skills for Managers and Supervisors 2005	Skill Development / Personnel Management Great coaches inspire great achievement, expect sacrifice, demand excellence, inspire victory, and garner respect. Now you can use the same proven management techniques perfected by the most successful men and women in coaching to inspire, motivate, and create winners! This seminar gives you the essential coaching skills to immediately improve your day-to-day and long-term performance as a manager. You’ll learn how to be demanding of those you lead – but do it the right way. Make loyalty and commitment part of your team’s culture. The benefits of coaching you’ll find in this seminar will change your life as a manager forever.	3- 30 minute videos ORDER VIDEO
National RTAP Problem Passengers/ Challenging Situations June 2002	Customer Service / Dealing with Difficult People This training video is designed to help drivers and other personnel who deal directly with the public recognize, avert, and control disruptive behaviors. By applying the principles featured, drivers can make professional choices that communicate with the problem passenger without letting a situation get out of hand and jeopardizing the safe transport of others.	25 minute video Workbook included ORDER VIDEO
Vision Point We Need to M.E.E.T. Managing for Respect in the Workplace 2005 M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness & Respect 2005	*Cultural Diversity / Personnel Management* Teaches managers how to recognize, respond to, and resolve day-to-day workplace situations that can rise out of cultural differences. It will help managers know how to promote a respectful and inclusive working environment while maintaining their organization’s laws, policies, and values. This separate, yet companion video to We Need to M.E.E.T. helps managers learn how to properly enforce their zero tolerance policies with respect by gathering all the facts to recognize and correct zero tolerance situations and stop unacceptable behavior.	29 minute video Facilitator Guide with 6.5, 4.5, and 1-hr agenda options Participant Materials Self-Study Workbook ORDER VIDEO
Vision Point M.E.E.T. On Common Ground: Speaking Up for Respect in the Workplace 2001	*Cultural Diversity / Personnel Management* In today's workplace, we cannot "check who we are at the door;" however, we can learn to explore, acknowledge, and respect our differences . . . and indeed take advantage of those differences to produce greater productivity and success. This video teaches your employees how to recognize and respond to any situation professionally and with respect. The program leaves participants with an easy-to-grasp, four step model to foster greater understanding and communication within your organization.	22 minute video Facilitator Guide Participant Materials ORDER VIDEO
Vision Point Get the Whole Picture- Asking Probing Questions in a Behavior-Based Interview 2006	Personnel Management / Hiring Get the Whole Picture uses a Probing Styles Assessment Tool designed by Dr. Paul Green to help each participant create their own learning objectives based on their personal interviewing style and tendencies. Dr. Green then introduces simulation examples (through video) that allow participants to explore and practice five probing strategies.	22 minute video Facilitator's Guide w/ agenda for half day workshop Participant materials along w/ Facilitator resources ORDER VIDEO
Vision Point Bad Apples: How to Deal with Difficult Attitudes 2000	*Personnel Management / Dealing with Difficult People* FINALLY, a positive way to deal with negative people whether it's a co-worker, customer, or even a boss! *Bad Apples* is a training program that helps supervisors, employees, and managers learn how to: Access a challenging situation and determine an appropriate strategy Utilize a five step process for dealing with difficult people Regain a positive attitude about the other person or situation Manage conflict with confidence, resulting in a positive outcome	22 minute video Facilitator Guide Participant Materials Self-Study Workbook Attitude: The Choice is Yours Book ORDER VIDEO
Vision Point Generations – M.E.E.T. for Respect in the Workplace 2006	Cultural Diversity / Personnel Management This program will enable your employees and managers to identify defining characteristics of the four generations of the workforce, recognize issues and situations that may be influenced by generational differences, apply practical tips for working successfully in a multigenerational workplace and will also enable them to use the M.E.E.T. model to communicate effectively and maintain a respect-filled workplace. To accomplish these objectives, the courses integrate discussion, visual aids, participant interaction, and learning activities.	2 videos: One 29 minute video and one 15 minute video Facilitator Guide Patricipant Materials, Facilitator Resources ORDER VIDEO
National RTAP Safe Transport of the Public Under the Americans with Disabilities Act 1993	*Customer Service / Disabled Passengers* This video training package is designed primarily for rural transit drivers who are at the forefront of implementation of ADA requirements. The training focuses on the driver's responsibility for learning safe and courteous responses when serving people with disabilities. This program will teach your driver's the basic terms and requirements of the ADA, practice using proper procedures for interacting with passengers that have disabilities, and find out about other resources available to assist you in achieving full compliance with the ADA.	30 minute video Facilitator Guide ORDER VIDEO
National RTAP for Iowa Dept of Transportation Your Ticket to Safety: Bloodborne Pathogen Awareness for Transit Professionals 1993	Bloodborne Pathogen / Safety This video provides an overview regarding bloodborne pathogens for public transit system personnel, including managers, drivers, mechanics, other employees, and service providers. The companion handbook should be given to each participant.	16 minute video Participant Materials ORDER VIDEO
US Dept of Transportation Urban Mass Transportation Administration RTAP National Program Essential Skills for Dispatching 1990	*Skill Development* This course is designed to improve the skills of dispatchers or other rural transit staff members who may work as dispatchers. While the job responsibilities of a dispatcher may vary from one transit system to another, this training package focuses particularly on the dispatcher’s role as a coordinator for the transit system, a communicator with the public and drivers, and a record keeper. This course may be used to train one person or in a classroom setting to instruct several people. There is no set time limit for the training. It may take you between 3-6 hours to complete.	33 minute Video Manager’s Handbook Dispatcher’s Handbook ORDER VIDEO
Vision Point Fearless Facilitation!™ How to Lead Effective Training 2005	*Skill Development* How to Lead Effective Training builds the confidence, poise, knowledge, and skills demonstrated by facilitators who are exceptionally competent. Participants will learn how to generate quality discussions, make smooth transitions between activities, and manage disruptive behaviors. Organizations will benefit by having facilitators who increase the value of their training sessions, thus building the skills of associates.	DVD and VHS Facilitator Guide Participant Materials ORDER VIDEO
Vision Point Fearless Facilitation!™ How to Lead Effective Meetings 2005	*Skill Development* How to Lead Effective Meetings is designed to build confidence and competence in anyone who leads any type of meeting-from formal presentations to informal working sessions. By focusing on the roles, responsibilities, knowledge, and skills of an effective facilitator, participants will learn how to increase the value and outcome of meetings, yielding wise decisions and actions for the organization.	DVD and VHS Facilitator Guide Participant Materials ORDER VIDEO
Idaho Dept of Transportation Unfinished Memories: The Effects of Drinking and Driving 1989	Safety / Drug and Alcohol This video details the heart-breaking effects of alcohol-related accidents. The message is reinforced from the victims and drivers on how alcohol-related crashes effect lives. This is a tough and realistic video detailing the risk and tragedy associated with drinking and driving.	16 minute video ORDER VIDEO
CareerTrack Publications 9 Traits of Highly Successful Work Teams 2005	Skill Development / Team Building In this program you'll learn the skills you need to create teams that are efficient and effective. You'll discover the nine essential traits a team must have to function at its peak. And, you'll find out how to keep your team motivated, on track and moving forward -- no matter what gets thrown your way. • Vol. 1 - Finding a common purpose • Vol. 2 - Forging shared values/Clarifying team roles and procedures • Vol. 3 - Conducting effective meetings • Vol. 4 - Making effective decisions • Vol. 5 - Confronting and resolving conflict • Vol. 6 - Conducting self-assessments and correcting problems • Vol. 7 - Building organizational bridges • Vol. 8 - Celebrating and sharing rewards *** Please note that this video tool box can be borrowed for one month at a time.	3 hrs 31 min video Workbook ORDER VIDEO
FLI Learning Systems, Inc Coaching the Van Driver II 2003	Safety / Defensive Driving The Coaching the Van Driver II course is intended to refresh and upgrade defensive driving skills for van drivers. The training video will be shown in segments during the course. This course focuses on identifying ways to avoid collisions and near-misses. The course is broken up into five different sessions: (1) vehicle inspection and vehicle characteristics, (2) safe driving skills, (3) driving environments, (4) special considerations, and (5) transportating cargo and passengers. Each participant will receive a response book that they will be working on throughout the course.	5 hour training course Participant Materials Facilitator Guide ORDER VIDEO
Vision Point Peer Today, Boss Tomorrow 2004	*Skill Development / Leadership* Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities. Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” a new video training program “Peer Today, Boss Tomorrow” presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role. Through the four strategies presented and applied in this program, participants will have the opportunity to learn: 1. What it means to accept the responsibilities of their new role. 2. How to exercise their abilities to set clear boundaries. 3. The value of strengthening their communication skills. 4. The importance of taking thoughtful and strategic action.	60 minute video Facilitator Guide Participant Materials Self-Study Workbook Peer Today, Boss Tomorrow: Navigating Your Changing Role ORDER VIDEO
TelephoneDoctor The Service Mentality: A Mind-set for Serving Customers 2004	Customer Service The importance of learning and practicing proven service techniques is obvious. Apart from the actual skills and techniques, why is that some people seem like "naturals" when it comes to providing great customer service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service. A teriffic awarenss building program!	23 minute video Leader's Guide Participant Manual The Service Mentality ORDER VIDEO
TelephoneDoctor Determining Caller Needs 2.0: Listening Skills & Questioning Techniques 2004	Customer Service Effective listening skills and questioning techniqes are key to delivering top notch customer service. Equip your employees with the tools they need to determine exactly what your customers are requesting. This dynamic program is perfect for Administrative Staff, Support, Customer Service, and all employees who interact with callers. Includes six steps to becoming a more effective listener on the telephone. Also identifies six effective questioning techniques, plus how and when to use them.	25 minute video Leader's Guide Participant Manual Determining Caller Needs ORDER VIDEO
TelephoneDoctor From Curt to Courteous 3.0 2004	Customer Service Viewers will learn the skills of non-visual communication, understanding and being understood. The program explains how words, voice, tone, and the listeners imagination create an instant image for the caller. Second half of this program applies these ideas with a concept known as "Business Friendly"™ "Business Friendly"™ is the middle ground between being too cold and impersonal and the other extreme of being too familiar.	23 minute video Leader's Guide Participant Manual From Curt to Curteous 3.0 ORDER VIDEO
TelephoneDoctor Four C's of Coaching Skills 2004	Customer Service Demonstrates ways to improve performance management and explains the difference between training, coaching, and counseling. Effectively illustrates a variety of customer service related coaching situations. This program will assist in developing the coaching skills of managers, supervisors, team leaders and coworkers within your organization. A must-have training tool!	25 minute video Leader's Guide Participant Manual Four C's of Coaching ORDER VIDEO
TelephoneDoctor Five Forbidden Phrases 2.0 2004	Customer Service The Telephone Doctor® has collected comments from various radio and TV appearances and culled out the five most frustrating phrases to which the public objects. Whether it's a telephone conversation or a face-to-face situation, this dynamic video offers the cures to help eliminate these turn-offs. If employees are using even one of these phrases, this program will pay for itself quickly.	18 minute video Leader's Guide Participant Manual Five Forbidden Phrases ORDER VIDEO
TelephoneDoctor Six Cardinal Rules of Customer Service 2.0 2004	Customer Service There's the Baseball Hall of Fame in Cooperstown, New York, and the Football Hall of Fame in Canton, Ohio. Now, welcome to the Telephone Doctor®'s Hall of Shame. Included in the Hall of Shame are those people who origianted customer service blunders that plague the world. Meet the men and women who are responsible for poor customer service treatment both on the phone and in person. Guaranteed to help fight mediocrity in the workplace.	18 minute video Leader's Guide Participant Manual Six Cardinal Rules of Customer Service ORDER VIDEO
TelephoneDoctor Call Center Challenges 2004	Customer Service This program features eight thought-provoking vignettes. Each vignette is designed to challenge your team to brainstorm solutions to the performance issues portrayed.	Video Leader's Guide ORDER VIDEO
TelephoneDoctor More Call Center Challenges 2004	Customer Service This program features eight thought-provoking vignettes. Each vignette is designed to challenge your team to brainstorm solutions to the performance issues portrayed.	Video Leader's Guide ORDER VIDEO
TelephoneDoctor Basic Basic Telephone Skills 2.0 2004	Customer Service Covers ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Skills include: • answering a business call • the proper way to place callers on hold • avoiding excuses • monogramming each call • getting callers back on track • eliminating mouth noises • and so much more This program is perfect for entry level staff and a great reminder for more experienced employees.	21 minute video Leader's Guide Participant Manual Basic Basic Telephone Skills ORDER VIDEO
TelephoneDoctor What's Wrong With This Picture? 2004	Customer Service A discussion catalyst® program. Ten powerful vignettes put the class in charge of identifying various customer service blunders and suggesting appropriate improvements. Since people learn the best by hearing, seeing, and doing, this program will challenge your participants to thing about the root causes of poor service situations as well as brainstorm the solutions. Features on-the-phone as well as face-to-face examples.	16 minute video Leader's Guide Participant Manual What's Wrong With This Picture ORDER VIDEO
TelephoneDoctor Emotional Leakage 2.0 2004	Customer Service Has someone on your staff ever had a bad day and mistreated a co-worker? Or worse yet, barked at one of your customers??? We call it “Emotional Leakage,” and it’s costing organizations millions in lost sales and wasted goodwill. Updated version of this popular program. Observing “Emotional Leakage” from a third party point of view helps your employees realize how unfair this treatment is. This humorous, fast-paced program offers universal applications.	9 minute video Leader's Guide Participant Manual How to Avoid Emotional Leakage ORDER VIDEO
TelephoneDoctor Welcome Guest 2.0: How to Treat Every Caller as a Welcome Guest 2004	Customer Service Have you ever heard a frontline staff member described as “just the switchboard operator” or “just the receptionist”? Don’t belittle the company ambassador. We’re pleased to present a program designed to meet specific needs of the frontline staff. How important is the first impression your company makes? Face it- whoever answers the telephone IS the company. The company greeter should be put on a pedestal. Loaded with fresh tips and suggestions, this “how to” program will immediately improve the performance of staff and make it easy to do business with your organization.	10 minute video Leader's Guide Participant Manual How to Treat Every Caller as a Welcome Guest ORDER VIDEO
TelephoneDoctor Irate Caller 2.0: How to Handle the Irate, Angry, Rude, and Sometimes Abrasive Caller 2004	Customer Service No one enjoys receiving a barrage of complaints from unhappy customers, but for many people it’s a routine part of their day. In the customer service field it sometimes “comes with the territory.” This updated video reveals tips and ideas on how to handle the irate, angry, rude, and sometimes abrasive caller. Included is the Telephone Doctor® ASAP technique plus why it’s not a good idea to make excuses and what to do if a customer starts swearing. This video is intended for anyone who handles complaint calls and contains practical and common sense methods to show the caller you’re on their side and you’re there to help.	11 minute video Leader's Guide Participant Manual How to Handle the Irate Caller 2.0 ORDER VIDEO
TelephoneDoctor Essential Elements of Internal Customer Service 2004	Customer Service The value of offering great customer service isn’t up for debate. But what about internal customers… our co-workers? Employees either serve customers directly or they serve someone who does. It’s critical for superior service to begin within the walls of your organization. This program illustrates the six essential elements for improving internal customer service and helps employees realize we are customers to each other.	18 minute video Leader's Guide Participant Manual Essential Elements of Internal Customer Service ORDER VIDEO
TelephoneDoctor How to Deal with the Foreign Accent 2.0 or All Callers Are Created Equal 2004	Customer Service Very few Americans can claim themselves as natives. Most of us trace our roots back to immigrant grandparents and great-grandparents – people who came from all over the globe in search of a better life. Our country’s success is due in large part to its great ethnic diversity. More and more today there seems to be an intolerant attitude toward the newcomers in our country whose English is hard to understand. Citizens from Mexico, Russia, Vietnam, etc. deserve the same high level of customer service as any other customer. This program will help raise awareness towards this issue.	12 minute video Leader's Guide Participant Manual How to Deal with the Foreign Accent 2.0 ORDER VIDEO
TelephoneDoctor Escape From Voice Mail Jail 2004	Customer Service 70% of business calls don’t reach their intended party on the first attempt. When that happens, more often than not, you’ll reach voice mail. Ever felt trapped by voice mail? This humorous 24 minute program covers the essentials of how to be more effective when you use voice mail. The first segment deals with the benefits of using voice mail. The second segment models effective greetings to leave on your voice mail box. The third segment addresses leaving effective messages when you reach the voice mail system of others. Bonus tips and techniques plus a fun sub-plot makes this video a winner.	24 minute video Leader's Guide Participant Manual Escape From Voice Mail Jail ORDER VIDEO
Vision Point Just Be F.A.I.R.: A Practical Approach to Diversity in the Workplace 2005	*Cultural / Diversity / Personnel Management* Diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization. This new program teaches a practical, proven tool that can be used to build cultural competence – the F.A.I.R. Approach! Just Be F.A.I.R. is a complete diversity awareness program designed to help employees understand what diversity really is and when it matters most in the workplace. This program introduces the F.A.I.R. Approach as a practical way to improve an organization’s cultural competency. This approach can be used as a tool to build more positive, productive relationships at work that will help employees make better decisions that impact the overall productivity of the organization. Just Be F.A.I.R. consists of two videos that can be implemented individually or together for a truly comprehensive program.	16 minute video& 21 minute video Facilitator’s Guide with 7, 4, and 1-hr agenda options Discussion Guide Participant Materials Self-Study Workbook ORDER VIDEO
Media Partners Corp. The Guest 2004	Customer Service “The Guest” offers managers a vehicle to introduce customer service awareness to their group. The film stars a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. The film serves as a discussion starter to not only open the employee’s minds to improving customer service, but also to group brainstorming for effective measures to implement. Remember that treating customers well is simply treating them like guests in a home. Welcome them, use their name, take care of their needs, thank them, and invite them back.	14 minute video Leader's Guide ORDER VIDEO
SPS Enterprises, Inc. The Professional Driver 2003	*Safety/Defensive Driving* Ideal safety training for new drivers. Defines the higher level of responsibility a professional driver must assume. Emphasizes preventability rather than fault. Includes the basic elements of defensive driving and explains the concept of the driver as a manager of space, vehicle control and people. Underscores the importance of the driver’s role as ambassador for the company, including driving safety, general public safeguards and overall company success. Winner—2002 Telly Award	14 minute video ORDER VIDEO
SPS Enterprises, Inc. Trip Inspections 2003	*Safety/Defensive Driving* Instills the importance of pre-trip and post-trip vehicle inspections and emphasizes the value of strict inspection routines. Details technological features of vehicles, such as airbrakes, anti-lock braking systems, steerable tag axles and engine retarders, and how they impact safe driving. Insures that drivers understand safe operation of all vehicle features. Emphasizes how knowledge and correct application can prevent accidents resulting from loss of control or skidding. Educates drivers on maintaining consistent vehicle control and handling. Winner—2002 Telly Award	21 minute video ORDER VIDEO
SPS Enterprises, Inc. Space Management 2003	*Safety/Defensive Driving* A vital element in any safety training, proper space management minimizes the most frequent and severe type of motor vehicle accident—the rear-end collision. Defines safe and proper following distances in detail, based on vehicle size and speed. Discusses how adverse weather conditions affect surface and visibility conditions and how following distances are influenced. Stresses the importance of managing side-to-side space and establishing a cushion of space for possible emergency maneuvers. Maintaining proper space cushions is also presented during lane changes, moving to and from ramps and between stopped vehicles. Special attention is placed on responding to vehicles following too closely. Assists in developing fundamental safe driving behavior during changing road conditions and details how to avoid situations leading to hard braking and abrupt turns. Winner—2002 Telly Award	15 minute video ORDER VIDEO
SPS Enterprises, Inc. Passing and Lane Changing 2003	*Safety/Defensive Driving* Trains drivers to reduce sideswipe accidents and unnecessary lane changes. Highlights the importance of proper lookout and space management for moving from one lane to another when passing or changing lanes. Features safety training for passing on dangerous two-lane roadways, communicating with turn signals and handling special conditions, such as lane merging. Winner—2002 Telly Award	15 minute video ORDER VIDEO
SPS Enterprises, Inc. Backing Basics 2003	*Safety/Defensive Driving* Identifies techniques to minimize backing accidents—the most preventable type of accident. Focuses on ways to avoid backing if at all possible. Includes details on communicating with horns, back-up warning devices and flashers. Emphatically stresses the driver’s responsibility in making sure the area behind the vehicle is clear before backing. Offers helpful tips to avoid backing accidents, such as using spotters or physically measuring distances prior to backing. Winner—2002 Telly Award	11 minute video ORDER VIDEO
SPS Enterprises, Inc. Intersections 2003	*Safety/Defensive Driving* Identifies one of the most hazardous areas in commercial driving—intersections. Instructs drivers on defensive techniques and maneuvers to reduce the risk of intersection accidents, damage to parked vehicles or road signs and pedestrian injuries. Discusses preparation for upcoming intersections, responding to traffic signals, making proper turns, safely positioning a motor coach for transferring passengers, maintaining awareness of pedestrians, driver blind spots, recognizing potential problem behaviors of other drivers. Winner—2002 Telly Award	17 minute video ORDER VIDEO
SPS Enterprises, Inc. Pedestrian Awareness 2003	*Safety/Defensive Driving* Teaches drivers to identify behavioral problems and react safely to reduce and, hopefully, eliminate pedestrian accidents. Uses pedestrian behaviors, such as jaywalking, walking against red lights and moving into driver blind spots, to teach drivers to recognize hazards and react safely. Features special situations involving children at play, elderly persons and disabled persons. Highlights the importance of maintaining a diligent lookout in urban areas, rural settings and on the open highway. Winner—2002 Telly Award	24 minute video ORDER VIDEO
SPS Enterprises, Inc. Managing Agressive Behavior 2003	Safety/Security Trains drivers in practical techniques to manage confrontational situations, ranging from minor disruptions to hijacking. Provides a system for determining the seriousness of a situation and taking appropriate action. Includes dramatized scenarios and response guidelines for dealing with disruptive behavior, such as horseplay or loud arguments, physical confrontations, such as fistfights, aggressive driving and road rage, robbery and hijacking. Winner—2002 Telly Award	20 minute video ORDER VIDEO
SPS Enterprises, Inc. ADA - Going the Extra Mile 2003	*Customer Service / Disabled Passengers*/Defensive Driving Shows practical techniques required for ADA compliance. Employs clear, easy-to-follow demonstrations of using a motorcoach lift to board a wheelchair passenger, providing mobility assistance for passengers transferring on or off and assisting a passengers from wheelchairs to seats. Emphasizes emergency evacuation of disabled passengers. Winner—2002 Telly Award	45 minute video ORDER VIDEO
SPS Enterprises, Inc. ADA—Handling Passengers with Special Needs 2003	*Customer Service / Disabled Passengers*/Defensive Driving Offers practical techniques for assisting wheelchair passengers, persons with limited mobility, blind or visually impaired individuals, hearing impaired people, those with psychiatric or developmental disabilities and passengers with medical disorders, such as epilepsy and Alzheimer’s disease. Discusses ADA requirements pertaining to service animals as well as for lifts, wheelchairs and portable breathing equipment. Information from experienced specialists at the Houston Center for Independent Living helps drivers gain the knowledge, skills and attitudes necessary to serve passengers with special needs. An ideal companion module for “Going the Extra Mile.” Winner—2002 Telly Award	20 minute video ORDER VIDEO
SPS Enterprises, Inc. The Big Suitcase 2003	*Safety* It’s the little things that you remember – and sometimes, it’s the little things that you forget. Chuck Burman was a career driver, a loyal employee, a devoted friend, and a good dad. Chuck knew all the rules and regulations. He was a good driver…then, one day, something happened, and Chuck’s life would never be the same. SPS Enterprises, Inc. presents a very special short film; The Big Suitcase. An emotional and stirring cautionary tale about safety and the profound and tragic results of letting down your guard while you’re behind the wheel. The Big Suitcase is an unforgettable parable every commercial vehicle operator should see. It’s about those little things we all take for granted, sometimes with tragic consequences. The bottom line, it’s only a vehicle. You tell it what to do. Drive safely, there’s an awful lot at stake.	20 minute video ORDER VIDEO
SPS Enterprises, Inc. Operation Secure Transport 2004	Security / Safety Teaches commercial vehicle drivers the information and skills necessary to avoid becoming targets of terrorism or other security incidents. Communicates how to recognize suspicious situations, as well as credible threats, and how to respond appropriately to threatening incidents, including robbery, hijacking and potential exposure to chemical, biological or radioactive agents.	80 minute video Leader's Guide Student Guide PowerPoint Slides Quick Reference ORDER VIDEO
Brad Worthley International Outstanding Customer Service: Hospitality Training	Customer Service You are a key person How people judge you Gender does play a role Handling upset customers Exceeding customers' expectations How customers perceive the things you do	50 minute video ORDER VIDEO
Brad Worthley International Outstanding Leadership Step Outside the Box!	Skill Development / Leadership Defining boundaries You are the conductor The three learning styles Proactive versus reactive leadership Removing barriers for employees People don't fail as much as systems do	76 minute video ORDER VIDEO